Sheila's Guide To The Good Stuff

This is a video tag sort of QR code; you can point your smartphone’s camera to it and with the right app (usually a barcode reader but in this case the Microsoft Tag app) some sort of content will pop up.

Content can be everything from some text describing the item that the code is on, to a URL that will open in your phone’s browser, to the coolest thing – a little video playing on your phone.

I can think of some imaginative ways to incorporate these into your downtown walking tour’s historical markers, for one thing.  My Canadian friend Todd Lucier and I are on the same wavelength about QR codes these days….here’s his recent blog post QR Codes: making interpretive signs come to life.

What ideas do you have? Please share in the comments!

My Tourism Currents co-founder Becky McCray and I decided last month to make our monthly newsletter fully available for anyone to view on our website, without a login (although we still take signups for you to get it first, via email.)

We’re pretty proud of our work and thought you’d like a quick update on the last two issues:

• April 2010 – LinkedIn for tourism – Most everyone is on it, but many wonder how to really use it….we talked about the LinkedIn social networking site and how it can help you for tourism and destination marketing. Includes some Twitter hashtag tips, travel writer/blogger info and our recent Tech in Twenty interview about Tourism Currents.

• May 2010 – Social media and tech conferences for tourism pros - What is one of the best ways to figure out tech and social media? Go OFFline to attend a tech or social media conference.  We give concrete, detailed suggestions for the most useful events to attend in order to learn plenty of things that can help with destination marketing (to say nothing of some pretty amazing networking and brand-building for your town, region, city or attraction.)  We also included some tips to amp up your LinkedIn profile, as a follow-up to April’s newsletter.

We are reopening our online classes later this month (multi-part lessons, videos, a forum, live Q&A with us – all about social media and tech for tourism.)

I’ll put up a post here the minute we’re open, or you can get on our Early Bird list. Thanks!

True confessions here:  I have hardly made it to any South by Southwest Interactive (SXSWi) tech conference panels or speakers this year.  Clearly I haven’t spent time blogging either, since there’s been nothing posted here since Nerd Notes Day One.

This is not unusual for those who regularly attend this event;  once you know some people, it makes more sense to spend quality business discussion time with a few of the right individuals than fighting the madness of one panel after another or getting tied to one’s computer. I usually do try to make it to more panels than this, but an annoying cough (often jokingly called “SXSW SARS”) has me dragging.

There have been a few good takeaways for me from the hallways and social events….

1. There are a lot of worthy causes that could use the oomph of the social Web, and some are finding ways to give back and provide that kind of help.  For example, newly-launched Zoetica Media hosted a Brainstorming Brunch at SXSWi to bring together the kinds of communicators who could help Safe Place use the Web more effectively in their efforts to end domestic and sexual violence.
2. Always be able to answer the “So What?” question about your service or product, and be able to explain it clearly in plain language.  I spent an hour in a panel about the “semantic Web” and still have no cotton-picking idea what it is. Props to one of the eight panelists – yes, eight, which is absurd – Danny Sullivan of Search Engine Land, for some trenchant observations that, you know, some dullard with only a Master’s degree like me could understand.  Lazy Language Dunce Cap to the panelist who said “paradigm” not once, but twice.
3. Anyone can have their own radio or TV show.  Okay, maybe not in the traditional way over-the-airwaves way but if you have good things to say, a microphone and/or a decent camera, you are on your way to being a broadcaster.  We talked about social media and tourism with the Jennifer Navarrete and Luis Sandoval Tech in Twenty crew at SXSWi – they do audio and video podcasts about the latest tech news.
4. The overall winner of the Texas Social Media Awards was Austin-based location service Gowalla (similar to Foursquare) which is sort of a mobile-based game for checking in to various places like restaurants, stores and bars.  CEO Josh Williams is fired up about Gowalla’s applicability to travel and exploring. So am I.

Wrap-up post to follow; thanks for your patience.

You can’t communicate your destination or your personality to others unless you know it in your bones.  ”Fake it till you make it” works in some situations, but not this one.

Day One of the South by Southwest Interactive (SXSWi) tech conference in Austin always starts with standing in line to check in/get badges/figure out what to do with the swag bag, then go to a few good panels and speakers before hitting the first round of parties.

What did I learn yesterday?

1. Don’t let administrative procedures suck up valuable time. Check in as early as possible at any conference (and at SXSWi you can pre-upload a headshot photo for your badge and pre-organize your schedule on their Web site.)  You aren’t there to do admin. You’re there to learn and connect.  I checked in Thursday night and was done with it.
2. Don’t be a schmuck with the “rock stars.” I saw two people grab ahold of Problogger Darren Rowse in the hallway and ask for video interviews for their own sites.  Darren is the nicest guy and he didn’t say No, but I thought it was rude and intrusive. They’re doing that so they can stick a Problogger interview on their site and look like they’re “plugged in” with the biggies. They clearly did not attend the panel on “How To Not Be A Douchebag at SXSW.”  Sure, shake hands and introduce yourself to your idol, but for heaven’s sake don’t put them to work on your personal douchebaggery projects.
3. The only panel I went to was on Web design, and a fire alarm emptied the building before the speaker Matthew Smith from Squared Eye really got going.  What a disappointment for all of us!  My big takeaway before we had to evacuate:  your site must really reflect YOU.  To me that means your destination and the people who live there, and not enough Web design processes truly go to that depth of knowledge before they put together the first page of the site.  Matthew said that good design ensures that your site “gets stuff done and makes it a pleasure to do so.”
4. No, you are not the only one who doesn’t know anybody.  At one of the evening parties, a woman I met said that “everyone here seems to know everybody.”  No, they probably don’t. They’re faking it.  Look, you’ll really only connect with about 3-5 new people in a giant human mixing bowl like SXSWi.  Glad-handing business card collectors are not the big deal that they think they are. Focus in on that one really interesting person at the party, if the conversation’s good. You do NOT have to “work the room.”

Okay, I’m off for the next set of adventures in geekdom….

I’m getting ready to participate in (and then recover from) the madness that is “Geek Spring Break” – Austin’s South by Southwest Interactive (SXSWi) tech conference.

Here is my report from last year’s travel blogging panel.

“South by” is where we often pick up tons of insights that help us keep our Tourism Currents training materials as up-to-date as possible.  I hope to find the time and mental bandwidth over the next few days to bring you some insights from the panels, speakers and parties, if I find information that is relevant to tourism, travel and destination marketing.

One of the great benefits of hanging around with tech-savvy people at events like Social Media Breakfasts, tweetups, SOBCon, etc. is that I’ve picked up some very helpful tools for communications and information sharing.

These are in the “toolbag” of just about everyone who is active on the social Web….

1)  Skype (with headset) – Skype is the telephone of the Internet. This basic “let’s talk” tool costs nothing to download and install on your computer, and you can use it for free one-to-one conversations or group conference calls around the world.  I’ve used it for almost two years with a monthly business mastermind group, plus one-off calls like a recent one with my fellow Perceptive Travel Blog writers (scattered across Tennessee, New York, Texas and New Zealand.)  You can use Skype with your computer’s built-in microphone, but there are feedback/audio problems. Buy a $20-30 headset at an electronics store before that first call (I use a comfy one from Logitech that plugs in via USB port.)

2)  Google Docs – Again, free. All you need is a Google account (which also gives you the well-regarded Gmail email, another geek staple.)  Google Docs allows you to share and edit a document, simultaneously if you’d like, across multiple users. No more emailing that .doc or PDF back and forth!  You can also create presentations, forms and spreadsheets. Did I say:  free?  You can also password protect your creations.  How do Becky and I run Tourism Currents? We use Skype video meetings and Google Docs.

3)  Webcam – You may have a webcam (Web camera) already installed at the top of your screen or monitor, or you can buy an external one that you plug in (I use this one from Logitech.)  With a webcam you can livestream to the Web using UStream (geeks are always livestreaming stuff) and you can also do Skype video calls.

4)  SlideShare – After a presentation to a techy audience, I almost guarantee that someone will say, “Will this be up on SlideShare?”  Don’t look at them blankly; have an account set up and upload your presentation slides.  No more emailing huge Power Point slide files.  SlideShare costs nothing; here are my uploaded presentations.  Here’s what you get on SlideShare when you search for presentations on tourism and social media.  Nice, huh?

Did I miss any obvious ones?  Please chime in with your suggestions in the comments.

One of the world’s biggest and best tech conferences is South by Southwest Interactive (SXSWi) held every March in Austin, Texas.

I recommend it for anyone who wants to be immersed in the future of communications as it is happening right now.

Remember….Twitter was first truly introduced (hyped?) at SXSWi. Cutting edge shows up there first.

I spoke with fellow writer Pam Mandel at SXSWi 2009 about travel blogging; our panel was livestreamed on Qik by Todd Lucier and got some favorable coverage from UpTake, the Austin American-Statesman, attendees in the room and those watching the hashtag on Twitter.

This year, I proposed two different panels to be considered for inclusion in the conference schedule.

At SXSWi, response from the community-based Panel Picker voting public “….accounts for about 30% of the decision-making process for 2010 SXSW panel programming,” according to the SXSWi Frequently Asked Questions (FAQs.)

So, if you’re interested in my ideas, particularly if you might attend SXSWi, please register for free on the Panel Picker site and take a look at these possible panels (and any others that interest you….)

• Can They Buy Your Voice?  Blog Disclosure Ethics:  We’ll talk about “best practices” for disclosing sponsor help in a blog post and how companies can reach out to bloggers ethically with products and service demos, among other knotty questions. Will include a discussion of press trips.
• Drawing the Line Between Free and Paid: Are there some “rules of thumb” to know when it’s smart business to let one’s brain be picked for free, and when it’s smart to announce rate sheet fees? How can you turn the conversation from a free discussion to a paid consultation without being “that guy?”  Content DOES have value.

Thanks for your support, and hope to see you in Austin in March 2010.