This is a photo of my lap during the South by Southwest (SXSW) Global Tech Summit.
Quick photos and some tweets went up on my Android smartphone, plus special check-ins to each session on Gowalla.
Other tweets and watching the conference hashtag happened on the TweetDeck dashboard on my Dell laptop. Most Facebook business page updates for Tourism Currents or Freelance Austin came from the laptop as well.
Great quotes and insights from speakers were often captured via pen and notebook (yes, it’s true, but they always boot up) to become Facebook or LinkedIn status updates or blog posts days, weeks or months later.
Online publishing is best served by whichever tools work for you, and don’t be surprised when one size does not fit all.
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Go stand in some central area – maybe downtown – where your visitors tend to cluster.
Pull out your phone, open up the browser, and type “XYZ restaurants” or “XYZ hotels” into the magic Google search box. Like any tourist, you’re asking, “What’s here for me?”
Look at the results. Which ones of your attractions are up towards the top, and which ones are invisible? Do you think your unique, local places have any idea about claiming their business on Google Places or encouraging reviews, in order to be more find-able? As we point out in some search advice in this Tourism Currents newsletter, input from your locals (not just visitors) matters, too.
Close the browser.
Now, open up the Yelp app (application.) Ask it to tell you which restaurants, shops and hotels are around you, based on the GPS position your phone is transmitting. It will do so.
Look at the results. How many of the owners of the businesses you see (showing around your location) have any idea about all of the reviews and feedback on Yelp, and that people make decisions about where to eat, where to shop and where to stay based on that information?
Put the phone away. Return to the office. Schedule some workshops with your local partners.
Help teach them to rise above the local search slush pile.
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Todd popped this video rant up on his site (direct link to it on Vimeo) and I think it’s a great way to illustrate his passion for dragging recalcitrant towns and businesses into understanding WHY they need to wake up to people’s desire to have simple Web access when they travel.
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Most of you know that I’m really big on getting “the ungeeked” to go to one or two tech-related conferences or events per year.
There is no more effective way to figure out how people are using technology and mobile devices right now to communicate; it’s the best market research you can do and it will put you way ahead of competitors who are still scratching their heads over Twitter (which really burst on the scene at SXSWi 2007, the South by Southwest Interactive tech conference, one of the world’s largest.)
Meantime, the Panel Picker is now open for SXSWi 2011 in March – one of the unique things about “South by” is that part of the panel selection process is pubic voting and commenting on the proposed panels. You can give your feedback whether you’re attending SXSWi or not; there is a quick and painless registration process to do so.
I’ve proposed a panel with myself and two other speakers – my Tourism Currents business partner Becky McCray and travel/tourism entrepreneur Andy Hayes.
This is a video tag sort of QR code; you can point your smartphone’s camera to it and with the right app (usually a barcode reader but in this case the Microsoft Tag app) some sort of content will pop up.
Content can be everything from some text describing the item that the code is on, to a URL that will open in your phone’s browser, to the coolest thing – a little video playing on your phone.
I can think of some imaginative ways to incorporate these into your downtown walking tour’s historical markers, for one thing. My Canadian friend Todd Lucier and I are on the same wavelength about QR codes these days….here’s his recent blog post QR Codes: making interpretive signs come to life.
What ideas do you have? Please share in the comments!
I’ve been experimenting on my new smartphone with location-based services like Gowalla and Foursquare, and have begun leaning hard towards Gowalla as my favorite of the two, particularly since it led me to pies in Houston.
The “killer app” for tourism with Gowalla is the Trips feature; anyone can create a Trip of favorite sights or attractions around a town or region, plus Gowalla has partnered to make branded Trips with organizations like National Geographic, Vail Resorts, the Austin American-Statesman (here’s their Off-Leash Dog Parks, a great idea for visitors and locals alike) and the European Green Capital of Stockholm.
When you boot up Gowalla on your smartphone and select Trips, it shows you nearby Trips based on your location, which it knows from your smartphone’s GPS. I always saw lots of Austin Trips, but nothing for the town where I actually live about 20 miles north: Round Rock.
So, I decided to make my own Trip. Anyone can make up to 10 of them.
Here’s how to do it….
Decide what would make a good Trip for visitors or locals in your area. Think about a theme and some prospective candidates for checkins. Your downtown walking tour that already exists? Local food places? Historical sites?
Go to the Trips frontpage on Gowalla, and look to the right side for a big long oval “Create Your Trip” button.
Fill in the blocks for “Trip Name” and pick the type of Trip from the drop-down menu. There are lots of options. If you have a bunch of different places of different types (like I did for my first Trip) pick Standard. There are special badges for each.
Follow the directions: write up the Trip Details (keep it punchy and succinct – it will mostly be read on smartphone screens) then start picking places by either finding them through Gowalla’s Search or looking at places where you’ve already checked in.
When you get to the descriptive page for your desired Spot, look to the right at the drop-downs for Actions. One of the options is “Add to Trip,” so do that.
Keep going until you have a reasonable number of places added to your Trip. You must have at least 3 but no more than 20. You can edit the descriptions of Spots in your Trip.
Polish it up and publish, then put the link on your websites, Facebook Page, announce it on Twitter, etc.
I’m working on a second Trip now, with local places where I like to eat (it will have the Foodie badge.)
Branded badges with your logo require graphics assistance through Gowalla; email Team Gowalla directly at businesses {at} gowalla.com to discuss.
It’s that easy; go jump in!
(Update: I’ve since figured out that my Trip can only be seen on the phone app by people that I’m friends with on Gowalla, although anyone can see it on the main Gowalla website. This is rather problematic since I’m only connecting with people that I really, really feel that I know on location-based services like Gowalla, for obvious security reasons. I would think that for branded trips by a CVB, coordinated through Gowalla, it would be a little looser, but I’m not certain. More investigation to follow.)
Are you responsible in some way for a festival or special event, and would like to get jump-started using social media to promote it?
I always advise including social media as an integral part of your overall marketing plan, not sticking it on as an afterthought, but sometimes you do need to push the train forward a bit even if all the track isn’t laid to the end.
Hey, it worked for the US Transcontinental Railroad….
If your festival or special event is coming up quickly, here are some things you can do to enhance your online presence, and then you’ll have a platform to build on more thoughtfully for next year:
1) Get a Facebook Page. Not a Group – a Page. Give more than one person administrative access to it. Your event logo is fine as an avatar. Put it in the Organization-NonProfit category; that’s probably the one that applies best to festivals. Fill out the Info section thoroughly, with event dates, location and times, simple directions from the main access points, links to your website and any other social media sites you have, and a contact email and phone number.
Put up a few Wall posts, especially some photos and short videos from last year’s event if you have them, and get the word out to your networks that some “Likes” of your Page would be appreciated. Once you get to 25, um, “Likers,” you can switch the Facebook URL to a more personalized one with your name.
Connect with your local CVB, DMO, state tourism office, town government, Chamber of Commerce and the businesses that sponsor your event, at a minimum.
2) Get a Twitter account. Make sure it’s something that approximates your event name, but is not too long (that uses up valuable characters and you only get 140 per tweet.) Make sure that more than one person can tweet from the account, and that you’re set up to tweet from mobile devices. Don’t worry about amassing a ton of followers right away; many won’t be the right folks anyway (unless you want to lose weight with acai berries.) You want people who care about and want to connect with your event.
See the Texas Book Festival – @texasbookfest – as an example.
Connect with your local CVB, DMO, state tourism office, town government, Chamber of Commerce and the businesses that sponsor your event, at a minimum.
3) Create a hashtag for your event. You don’t have to ask anyone’s permission to do so. A hashtag is a unique identifier for tweets related to your event, plus it can go in the descriptions of Flickr photos, YouTube videos, etc. Pick something short.
Make sure your followers know to use it; if you can get folks to use it, it will be easier to monitor your event as it occurs (I use hashtags all the time to follow conferences from a distance.)
4) Start thinking visually about coverage. Not a photo or video expert? Don’t let that stop you. Simply think hard about what sort of compelling visual opportunities may be coming up in your event….backstage excitement? Anything you can catch up close in rehearsal? Fun moments at the cotton candy concession? Get that digital point-and-shoot camera in your pocket and remember to use it liberally, including the video function that most of them now have.
Photos and videos are popular and evoke emotion and interest. They really amp up your Facebook Page and can also go up to Twitter via services like TwitPic and TwitVid.
If you have a smartphone, learn ahead of time how to shoot a photo and upload it from the phone to Facebook and Twitter. You can’t beat the ease and convenience of such coverage.
5) Tell your fans and supporters where to find you online. Put it up on posters, at the event entry and exit points, print it out on flyers and the festival map, announce it on the PA – let visitors know that you’d like to hear from them (before, during and after the fun) on Facebook and Twitter, and that they can post their best photos and video to your Wall.
I’ll be speaking at the 2010 TFEA (Texas Festivals and Events Association) annual conference this week about social media for special events; say hello if you see me there, or please leave a comment below if I missed a good tip.
How can you make a fun biker event even better? More effective integration of social media platforms.
Don’t bolt them on as an afterthought – tie them together and ensure that they feed off of one another.
I was traveling through Front Royal, Virginia recently before a short drive down to Luray. At the local visitor’s center (while putting up a TwitPic of the nice staffer helping my Dad) I noticed a poster for the Motorcycle Grand Tour of Virginia.
According to the website, bikers can enjoy….
“A motorcyclist’s dream tour of the Commonwealth! The ride includes stops at 82 destinations and tourism attractions all across Virginia. The more places you visit, the more fun you’ll have as you collect points for special prizes….The program kicks-off April 10, 2010, and official Virginia Grand Tour passports must submitted by Nov. 1, 2010.”
This year’s special emphasis is recognition of the 75th Anniversary of the Blue Ridge Parkway.
What I like about Virginia’s tour is that social media channels are included in the communications effort.
What They’re Doing Right
There is an active Motorcycle Grand Tour of Virginia Facebook Page, with people who are excitedly talking about picking up their Tour passport stamps at various stops (there are over 500 registered riders,) telling stories about their experiences and uploading photos of their bikes in different towns.
There is a Tour Twitter stream at @MotorcycleVA, too, plus a Forum within the main website.
3 Suggestions for Improvement
The efforts would be even more integrated if the Facebook logo, link and feed activity widget were included on the website, so that people didn’t have to hunt around themselves on Facebook to find the Page. It’s the most mainstream social media channel right now, and if you want people to interact with your organization there, then cross-pollinate that presence on your other sites.
I’d love to see a much more interactive tour map, with photos and links back to at least the CVBs of each destination town….the current Tour map is a static JPG photo. Again, Joanne Steele to the rescue with her RippleNW post about how to create a customized Google Map.
Finally, when I checked with my Android smartphone, I found that the main Tour website is not optimized for mobile users, which I’m sure includes a lot of those riders out on the road.
I’m not a biker myself, but I am certainly a fan of backroads and Virginia has some gorgeous ones. I wish the Tour great success!
As a member of the Travel Insights 100 group of travel aficionados on UpTake, I’m looking forward to seeing all of the results of the latest member survey, asking us two questions:
What trends or predictions do you forecast for the next year within the travel industry? and
What are the dumbest moments in travel during the past year?
We could answer both questions or just one, so based on my talk at the recent Social Media Breakfast Austin, I chose to tackle the future. Here’s what I said in response to the Insights survey question….
“I predict the mainstreaming of social media into travel, helped along considerably by the cross-generational adoption of Facebook and the explosion of mobile/smartphones.
Not only is Grandma on Facebook, she’s going to figure out that her Blackberry (or iPhone or whatever it is) just put the Internet into her purse as well.
Lordy, now she can upload photos of her grandkids to her Facebook page while riding through “It’s A Small World After All” at Disney World!
Not within this year, but soon enough, social media is going to be “the way we do things” and will be as accepted and ubiquitous as email. No one advertises their services as an “Email Guru,” do they?
Mobile is going to explode because there are going to be multiple handset options available across all of the major carriers, thanks to Google’s Android (I don’t think Palm can recover their dominance, nor Windows Mobile, unless they do something extraordinary very soon. RIM/Blackberry and maybe Nokia have more of a fighting chance for impact.)
Go, Grandma, go!”
I’ll pop up an update post when the rest of the Insights results come out later this week.
I’m often asked by tourism professionals what I would recommend as a good first step in learning how to communicate with social media.
More and more these days, I immediately mention a Facebook Page.
By that I mean a Facebook “Fan” or “Business” Page for your tourism-related organization, not a personal page (although you must have a personal account/page in order to start a Fan/Business Page.)
Why do it?
Social networking dominance – over 300 million worldwide Facebook users as of this writing. Go where the people are, because….
It’s free. Whose destination marketing budget doesn’t love that?
It’s a flexible platform to post not only written news and updates, but also the all-important photos and video. More importantly, your Facebook fans can also share their thoughts/photos/videos about your destination or attraction, so it’s great for building a sense of community (one that has worldwide exposure.)
It allows information and content to spread rapidly. For example, if I do something as simple as “Like” or “Comment” on a Wall post on the American Indian Cultural Center Museum Facebook Page, that will show up in the Home page news feed of everyone who follows me on Facebook, and it also shows up on the Wall of my personal page. If I do that while signed in as Tourism Currents (we have a TC Facebook Fan Page) it does the same thing.
It’s hooked right into the explosive growth of mobile and smartphones. This is a no-brainer, folks. Worldwide Facebook mobile usage is up 300%….combine that with the sense that we’ve only begun to scratch the surface of mobile/smartphone growth across the board. You need to be in this space. Like, yesterday.
Now, I know this sets your hair on fire and you’re ready to go sign up for a Page right now, but the next step is to make sure that this fits into your organization’s communications and destination marketing strategy.
This isn’t play (although it IS fun!) – this is professional communicating. It needs to be integrated into your overall marketing plan along with the press releases or brochures or billboard buys, but remember, the social Web is different.
It is two-way, social communications with human beings; if you just pour stuff out into a broadcast pipe like you may be used to doing, your Page will fail. Your fans want to interact with you, not read your regurgitated press releases, so get some responsive personality in there.
Think of your Facebook business page as a “digital storefront” extension of your “home base” website. Try not to clutter it up too much, show up regularly to say hello and interact, and make sure that your fans and customers can find the page. Put prominent links to it on your home page, in your email signatures, mention the Page occasionally on Twitter and blog about it.
This is a photo of my lap during the South by Southwest (SXSW) Global Tech Summit.
