Sheila's Guide To The Good Stuff

A quick thought for everyone hearing about how social media ….

—->  ”Is great for contests where people will get their friends to vote for _____.”

—->  ”Incentivizes ‘influencers’ who get their networks to do _____.” (actual sentence)

—->  ”Is powerful because people will leverage their connections to _____.”

All I ask is that folks think about the implications of manipulating customers/visitors/guests to manipulate their friends, families and networks.

My friends are not your marketing fodder.

Be careful when you mess with what people care about a lot more than they care about your brand.

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We tell tourism clients all the time that they need to occasionally go where the geeks are to really stay up to speed on social media tools and culture.

One of the conferences that we recommend attending at least once is the South by Southwest Interactive (SXSWi) tech conference held every March in Austin, Texas. In 2010 it outsold the SXSW Music festival (generally much better known) for the first time.

With all of the hype and hoopla and buzz about social media influencer outreach, it’s inevitable that some stupidity will ensue.

Enter this video, a guide from A Bajillion Hits for How to be South by South Best….and of course, don’t do as he does OR as he says….

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The Brookside Restaurant in Luray, Virginia knows a lot about their customer, don’t they?

Then again, golfers tell me that breakfast needs to be started by about 6 a.m. so that golfers can tee off by 7 a.m., especially in summer heat.

I wonder how many different golfers the restaurant has asked about this timing, and when is the last time they asked about it.

The hospitality world never lets you rest on your laurels.

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When someone asks me about social media in the hospitality industry, I usually mention the Roger Smith Hotel in New York, AJ Bombers restaurant in Milwaukee and the blog written by Hawaii-based Outrigger Hotels.

Then I wish that I knew more examples.

That problem was just partially solved by this excellent presentation on Slideshare by Lara Dickson, a designer and social media marketing expert based in Vermont. It’s also included in her own blog post, Social for Hospitality 101.

It covers all that any hotel or restaurant needs to know about getting started using social media tools for marketing, and it’s full of ideas and examples.

Thanks a bunch, Lara!

Direct link to the presentation Adding Social Media to Your Hospitality Marketing Toolkit.

In a previous post, I wrote pretty frankly about how to reach out to bloggers, and what makes us crazy.

Since I still get this question a LOT, it might be time to revisit the issue. Because the answer is simple in concept but somewhat time-consuming and difficult to execute, many won’t follow through, but here we go….

The magic bullets are these, from the perspective of one who has been blogging on various topics for almost five years now:

1)  Interact with bloggers on their turf, which usually means their blog, at a minimum, but often now includes Twitter, possibly Facebook, YouTube or Flickr if they’re an avid photographer.  You “interact” by being yourself, and leaving thoughtful comments on some of their blog posts, or bantering on Twitter, or leaving a comment on a few of their Flickr photos that you like. Be where they are, in their online neighborhoods.

Heck, get some cred and start blogging yourself, like savvy PR, marketing and communications practitioners Kami Huyse, Jason Falls, Liz Strauss, Valeria Maltoni, Tom Martin, Shannon Paul and Aaron Strout.

Don’t just parachute in and out of my email IN box or you’ll get nothing but Delete out of me.

2)  Interact with bloggers offline at the events they like to attend; it’s why tech conferences matter to non-techies.

Consider BlogWorld and New Media Expo, South by Southwest Interactive (SXSWi), BlissDom, SOBCon, BlogHer, travel bloggers at TBEX, the Midwest’s I_Blog Conference plus numerous lower-key gatherings like Social Media Breakfast or local tweetups, Social Media Clubs and hacker groups.

We do that social networking thing IRL (in real life) too.

3)  Build a human relationship BEFORE you start lobbing pitches. Good practitioners have always known this; the social Web doesn’t change the need to “dig your well before you’re thirsty.”

Brands, think long and hard about why you want to “join the conversation” and how you want to connect what you offer and your company’s values with those “influencers” (getting really tired of this hackneyed term) who have painstakingly built independent voices online.

Bloggers, think long and hard before you let your voice and your blog become just another marketing mouthpiece.  Look for mutually beneficial relationships. Pam Mandel built one with TravelWild and several bloggers connected with Gap Adventures as “Wanderers in Residence.”

Want to know the glamorous story of how online influencers got so much, er, influence?

By busting their tails for many hours….often for little or no money in return….back when everyone thought they were nutballs (including most brands)….to create great content, be a helpful resource and do the networking necessary to become known and yes, influential, in the space you now seek to enter.

Welcome to the salt mines; here’s your pick-axe.

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Connect the offline and the online, and you have yourself a more effective means of communicating with your customers.

Many of this sandwich/coffee shop’s clients sit in front of these napkin holders with either a laptop or a smartphone, or both.  Why not show them where to go with that WiFi?

Props to Star Co. Coffee for this idea (and for supporting the weekly gathering of entrepreneurs, geeks and freelancers known as Jelly Coworking Round Rock.)

After I spoke at the TFEA (Texas Festivals and Events Association) annual conference this summer about using social media for special events, I wandered through their marketing award competition display area to get a sense of how members publicize their events.

I paid particular note of the category for using social media to promote a festival or special event with a budget of $75,000 or less.

Since tools and services like Facebook, YouTube, Flickr, etc. are free, they are often used quite imaginatively by those on a small, strict budget.

Here’s a shout-out to the submissions in this category at the 2010 TFEA conference:

***  Pearland Parks and Recreation Facebook Page – lots of events info.

***  TPWD (Texas Parks and Wildlife Department) “Life’s Better Outside” Experience video on YouTube – Really nice one-minute video evoking the outdoors in Texas and the fun you can have experiencing it.

***  Nacogdoches Facebook Page – (I think I got the right Page; my notes are goofy on this one.)

***  Buzzard Bar Cooking Team Facebook Page – This is a fun gang of enthusiastic cooks who participate in chili and gumbo cookoffs and other culinary events all over the state.  Nice use of photos on their Page.

Congratulations to the winner in the under $75,000 budget category:  Texas Parks and Wildlife Department “Life’s Better Outside.”

The winners for social media marketing by events with mid-sized and large budgets?

Mid-sized event/festival ($75,000 – $250,000) social media winner was the Texas Arts and Crafts Fair, and the large-sized event/festival social media winner (over $750,000) was the Houston Livestock Show and Rodeo.

If you’d like to see some of the things I covered in my all-day technology session at TFEA, we have them at Tourism Currents….Social Media for Festivals and Special Events: A Resource List.

In addition, Lesson Five from our Tourism Currents online course is all about special events promotion.

In another 2010 TFEA workshop session, I profiled three events that I think really nail social media, and here they are….

• the Western Minnesota Steam Threshers Reunion every Labor Day weekend in Rollag, Minnesota,
• the Kansas State Fair and
• the Brady, Texas Goat BBQ Cook-Off.

Finally, here’s the TPWD video mentioned above that won in its category – I really liked it.

Not having a website in 2010 is akin to not having a telephone number.

Why would you make it hard for customers to find you?

Why would you cede your online presence to TripAdvisor, UrbanSpoon, Yelp or Merchant Circle? That’s what I find when I Google you and you don’t have a website.

Yelp is your website? Awesome.

That is bad business, and it is unworthy of you.

Are you responsible in some way for a festival or special event, and would like to get jump-started using social media to promote it?

I always advise including social media as an integral part of your overall marketing plan, not sticking it on as an afterthought, but sometimes you do need to push the train forward a bit even if all the track isn’t laid to the end.

Hey, it worked for the US Transcontinental Railroad….

If your festival or special event is coming up quickly, here are some things you can do to enhance your online presence, and then you’ll have a platform to build on more thoughtfully for next year:

1)  Get a Facebook Page.  Not a Group – a Page. Give more than one person administrative access to it. Your event logo is fine as an avatar. Put it in the Organization-NonProfit category; that’s probably the one that applies best to festivals.  Fill out the Info section thoroughly, with event dates, location and times, simple directions from the main access points, links to your website and any other social media sites you have, and a contact email and phone number.

Put up a few Wall posts, especially some photos and short videos from last year’s event if you have them, and get the word out to your networks that some “Likes” of your Page would be appreciated. Once you get to 25, um, “Likers,” you can switch the Facebook URL to a more personalized one with your name.

Connect with your local CVB, DMO, state tourism office, town government, Chamber of Commerce and the businesses that sponsor your event, at a minimum.

Here is why special events expert Penny Reeh likes Facebook (direct link to the video on YouTube if you can’t see it below)

2)  Get a Twitter account. Make sure it’s something that approximates your event name, but is not too long (that uses up valuable characters and you only get 140 per tweet.)  Make sure that more than one person can tweet from the account, and that you’re set up to tweet from mobile devices.  Don’t worry about amassing a ton of followers right away; many won’t be the right folks anyway (unless you want to lose weight with acai berries.)  You want people who care about and want to connect with your event.

See the Texas Book Festival – @texasbookfest – as an example.

Connect with your local CVB, DMO, state tourism office, town government, Chamber of Commerce and the businesses that sponsor your event, at a minimum.

3)  Create a hashtag for your event.  You don’t have to ask anyone’s permission to do so. A hashtag is a unique identifier for tweets related to your event, plus it can go in the descriptions of Flickr photos, YouTube videos, etc. Pick something short.

Take a look at #TBEX (a travel blogger’s conference) tweets as an example of a very engaged bunch following a hashtag.

Make sure your followers know to use it; if you can get folks to use it, it will be easier to monitor your event as it occurs (I use hashtags all the time to follow conferences from a distance.)

4)  Start thinking visually about coverage.  Not a photo or video expert? Don’t let that stop you. Simply think hard about what sort of compelling visual opportunities may be coming up in your event….backstage excitement? Anything you can catch up close in rehearsal? Fun moments at the cotton candy concession?  Get that digital point-and-shoot camera in your pocket and remember to use it liberally, including the video function that most of them now have.

Photos and videos are popular and evoke emotion and interest. They really amp up your Facebook Page and can also go up to Twitter via services like TwitPic and TwitVid.

If you have a smartphone, learn ahead of time how to shoot a photo and upload it from the phone to Facebook and Twitter. You can’t beat the ease and convenience of such coverage.

5)  Tell your fans and supporters where to find you online.  Put it up on posters, at the event entry and exit points, print it out on flyers and the festival map, announce it on the PA – let visitors know that you’d like to hear from them (before, during and after the fun) on Facebook and Twitter, and that they can post their best photos and video to your Wall.

Did that about cover it for quick-launch?

In addition, Lesson Five from our Tourism Currents online course is all about special events promotion.

I’ll be speaking at the 2010 TFEA (Texas Festivals and Events Association) annual conference this week about social media for special events;  say hello if you see me there, or please leave a comment below if I missed a good tip.

There are a lot of different ways to call attention to your destination or attraction using video, so I’d like to start highlighting some of them on this blog to give you ideas and inspiration.

I found the video below on StumbleUpon, a public bookmarking site where people can literally “stumble upon” content (and share a thumbs up/down) by pushing a button on a tool bar.

The Iceland tourism organization is trying to dig out from under the negative travel publicity from their recent volcanic ash cloud, through a campaign called “Inspired by Iceland.”  I assume they’re using part of the money that Iceland-based marketing consultant Hjörtur Smárason talked about in his post Destination Marketing: How Would You Spend 3 Million Dollars on Publicity?

Lovely people doing a silly dance and making their destination look like fun; why not? There’s even a mildly racy hot springs romance moment that the average CVB in the US wouldn’t touch with a ten-foot pole, but which I rather enjoyed.

Here is the direct link to the video on Vimeo if you can’t see the embedded box below.

More on Iceland from my Perceptive Travel editor Tim Leffel (great example of pulling multiple pieces from one trip:)

• Strange Sensations in Iceland in the Perceptive Travel webzine
• Iceland’s Move From Crazy Expensive to Almost Bearable on his Cheapest Destinations blog
• Interesting insights in Iceland: One Island’s Sprint Towards Energy Independence in the excellent Transitions Abroad.