Sheila's Guide To The Good Stuff

This is a video tag sort of QR code; you can point your smartphone’s camera to it and with the right app (usually a barcode reader but in this case the Microsoft Tag app) some sort of content will pop up.

Content can be everything from some text describing the item that the code is on, to a URL that will open in your phone’s browser, to the coolest thing – a little video playing on your phone.

I can think of some imaginative ways to incorporate these into your downtown walking tour’s historical markers, for one thing.  My Canadian friend Todd Lucier and I are on the same wavelength about QR codes these days….here’s his recent blog post QR Codes: making interpretive signs come to life.

What ideas do you have? Please share in the comments!

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This past Sunday evening’s #blogchat discussion on Twitter caught my eye – the topic was dealing with and avoiding blogger burnout.

You can get the full transcript of the tweets here (great for giving people a sense of how an hour-long hashtagged topic-specific “talk” on Twitter can work) but here are a few of my favorite ideas from host @MackCollier‘s very helpful summary blog post about the chat:

**  Switch things up and try doing a podcast or video post - @mtlb

**  Bring in new bloggers or have others do guest posts - @eric_urbane

**  Try using an editorial calendar for your blog - @jdebberly

**  Keep a notebook with you to jot down post ideas - @lorieahuston

**  Check out your blog’s archives to see if you can find a new take -@amanda_pants

David Armano (@Armano on Twitter) said, “Ok, honestly, try really short posts to avoid burnout. Worked for me recently because it cut to chase.”

I like the suggestion to go super-short and to the point, almost tweet-ish, rather than the “standard” 300-500 word post.  I saw something similar in another tweet recently (can’t remember the source) which said that you need to quit trying to win a big ol’ Pulitzer Prize with every post. Just get a meaty thought up there and move on.

Short is OK.

For an obsessive rambler like me, that’s very helpful advice.

Here’s a handy resource that was tweeted during the chat:  10 things to do when you feel you have nothing to blog about.

When it comes to blogging, pay particular attention to suggestions for organizing your ideas.  I’ve found that when my thoughts are laid out in a list of possible posts or in an editorial calendar, my biggest problem is finding time to write about everything that interests me!

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There’s a lot of action going on right now in my Travel 2.0 LinkedIn Group.

One of the members (Mike Huber, working with a commercial Arizona travel company not affiliated with the Arizona Office of Tourism ) asked this question titled Revamping a Website to include Web 2.0 features:

“We are in the process of totally overhauling http://www.arizonatourism.com.  Before we get too far down the road, I’d love some advice on what you think we need to include in the initial overhaul. Are there any travel sites you’d recommend we should emulate or any ‘must have’ features you’d recommend? Here is a preliminary ‘spec’ of our new home page http://www.arizonatourism.com/newindex.html…any feedback would be greatly appreciated.”

Here’s how I answered:

“I’d ensure that your social media buttons are on every page of the site, and that they’re reasonably visible. Twitter, Facebook Fan Page at a minimum, a blog would be very smart, and the ever-underrated but awesome Flickr Group Pool [for travel photos from your customers.]

Itineraries based on travel interests are always helpful: families, outdoor adventure, history, culture, foodie, Native American sites for starters.

Make up some custom Google Maps focused on trails (food, history, etc. as above.)

Mobile, mobile, mobile.  You need to be all over mobile-friendly.

Incorporate music somehow – an easy but powerful way to bring atmosphere. By that I mean maybe suggested playlists (make them on amazon and iTunes and link to them from your site) NOT obnoxious music that auto-starts and makes people want to stab their computer.  :) ”

A follow-up question from another Group member asked:

“I am intrigued by adding recommended playlists and would like to add one to [our CVB] http://www.minneapolis.org. Can someone direct me to an example of linking to this from Amazon or iTunes?”

I just love music tailored to a destination, so I told her:

“I’m thinking of something similar to the lists on National Geographic Traveler, though I haven’t done such a list myself in iTunes, only burning my own CD mixtape-type playlists for road trips. (Rats: the words “CD” and “mixtape” both date me!)

***  Wonderful National Geographic music section.

***  The UK’s Guardian, one of my favorite newspaper travel sections, has 50 songs for 50 states.

***  From Heritage Ohio (they coordinate the Main Street program for the state) a playlist called Back Home to Ohio.”

Take a look at the original discussion thread on LinkedIn for a lot more ideas (you may need to join the Group to see it.)

To find LinkedIn Groups that interest you, simply used the Search box in the upper right corner of the site and specify that you’re looking for Groups, not People/Jobs/Companies, etc.

(If you like this post, please consider subscribing to the blog via RSS feed or by email – the email signup box is on the right sidebar near the Search box. Thanks!)

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Some days, the ideas come pouring out of your head and it’s hard to get them recorded fast enough.

Other days, not so much.

An editorial calendar can really help with “blogger’s block.”  It’s simply a calendar (looking forward through the next few weeks, at least) of which topic you’re going to write about on which day.

Sit down now and project through 2010 what you’ll want to write about and when, in very general terms. You know you’re going to do something related to July 4, 2010 if you’re located in the US, right?  Commonwealth nations will have something about Remembrance Day every year, and so on. Then, break it down by month and then week.

You can have a rolling schedule of “video post on Monday, highlight our latest package deal on Tuesday, photo of the week from our Flickr Group Pool on Wednesday,” etc. if that helps.

For those days when the creativity fountain is dribbling rather than gushing, here are some post ideas to help kick-start your keyboard:

1. Itineraries.  Give visitors eat-sleep-play itinerary ideas for your destination. Go hyper-focused and do specific ones for foodies, history buffs, families, adult couples, birders/nature lovers, sports fans, genealogists, photographers, geocaching fans, etc.  Do seasonally tailored ones for spring, summer, fall, winter.
2. Coming attractions, highlighted by using photos or video.  Yes, of course, talking about upcoming events is a no-brainer, but make it fresh. Use one WOW! photo or a fun, short (2-3 minute) video, with a link deeper into your blog or Web site for more info. Let the graphics sell the event without you pumping out marketing text.
3. “On this day in 1841 (or 1917 or 1969….)” You know what to do with this one, right? Short and sweet.  Make that history come alive.
4. Breakfast with/Lunch with/Dinner with one of your distinctive local eateries. Economic redevelopment bonus: feature one in your historic downtown. Include drool-worthy food photos, videos of the chef at work, photos of locals eating there. Bonus round two: put those same photos on your CVB Facebook Fan Page and tag some of the people in the photos.
5. Promotions and package deals.  Don’t overdo this, but it can’t hurt to remind people to check your site for exclusive deals and packages. A lot of people really have no idea what a CVB/DMO does and don’t think to check your site for offers (which is why I wrote this reminder post on my family travel blog.)
6. Answer a frequent visitor question.  You know the ones that you keep hearing over and over in your Visitor’s Center.  No, not “Do you have a bathroom?”  The other ones.
7. Introduce one of your frequent visitors.  Have them talk about why they love your destination or attraction, and why they keep returning. Bonus: shoot a video of them for your YouTube channel. Double bonus:  upload the video to your Facebook Fan Page and tag them in it. Of course, you’ll link back to their Web site or blog from your blog post, right? Right.
8. Create a custom, targeted Google Map (here’s how to do it plus more background info.)  Make one with fun spots to visit on a weekend in your town.  Consider one with all of your local microbreweries, or your antique shops, quilting places or bars with regular live music.  Create one with your ice cream shops and bakeries; call that one “Sugar Shacks.”     How about your coffee shops and inns with free WiFi;  that one’s called “Blogger’s Heavenly Spots.”
9. Explain how to use Twitter as a “Twisitor Center”, so visitors can ask you questions (sometimes by including a dedicated hashtag in their tweets.)  Need an update on the concept?  See this Twisitor Center site, and also how Abilene, TX or Kissimmee, FL or Portland, OR do it.
10. How does your community support the arts?  Profile a local glassblower, painter, potter, dancer or musician – photo and video opportunities abound.  Is there a special museum exhibit or gallery opening?  A concert with the new work of a local composer?  A book by a local author that has a setting you can talk about? What’s your town’s equivalent to what Midnight in the Garden of Good and Evil does for Savannah, GA?

Good tourism-related blogging is helpful information and story-telling that gives a sense of place.  Do what blogging thought leader Liz Strauss recommends: capture the irresistible ideas and tell your story.

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Does part of your destination marketing include trying to attract “leaf-peepers”  –  visitors who particularly enjoy traveling to see autumn foliage? (Soon I hope to visit the Lost Maples area here in Texas for those pretty reds and yellows.)

Why not steal a page from one of the latest uses for Twitter – roving location/update reports from food trucks, like this insanely popular Korean BBQ truck in Los Angeles – and use social media tools to provide timely reports of leaf color for your location.

Some area color displays change very quickly in the fall, and prospective visitors may make last-minute travel plans based on the most timely and complete reports.

The weekly color updates that many tourism Web sites offer are nice, and many have elaborate whiz-bang display interfaces, but that seems a slow and clunky way to make these reports in 2009 (plus it means you have to wait on your Webmaster to do all the work.)

Use the social Web to your advantage!

Some locations and regions already have foliage blogs, like Yankee magazine’s New England Foliage Blog or Oregon tourism’s Fall Foliage Report blog, but it would be even easier and faster to use Twitter for quick updates by your staff out on the road.

In fact, Oregon is already there with their @ORFallFoliage Twitter stream.  Good for them!

Any of your staffers with halfway well-equipped cell phones can snap photos when they’re out and about, and then send them in from the mobile device straight to TwitPic or YFrog for posting on Twitter.

I did this myself with an absolutely ancient Samsung flip phone, using it to take a photo of a bougainvillea plant in my back yard and then email it, from the phone, to a special email address that links to my TwitPic account.

• Here is what the tweet looks like, with the TwitPic link embedded, emailed to TwitPic from my phone.
• Here is what the photo looks like on its specific page on my TwitPic account (every photo has a URL.)

What about it, tourism gurus? Why or why not is this a good idea for your organization? Your comments below are welcomed.

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This may be stating the obvious for many, but I’m seeing the same problem so often that there’s obviously a disconnect….

If your tourism organization is participating in social media sites like Twitter, Facebook, YouTube, etc., do not forget to put a prominent link to those on your main destination Web site.

Give your eager and enthusiastic customers multiple ways to find you, connect with you and talk about you.

Yes, I know that Web site real estate is a precious thing, and you may have to break some “personal rice bowls” to make this happen (meaning things can get political, your Webmaster may not want to give space/links to other platforms, etc.,) but here’s why you want to do it….

For example, when someone becomes a Fan of your state tourism Facebook page, a note to that effect goes onto that individual’s personal Profile page.  This means that all of, say, “Susie Smith’s” Facebook friends can see that she just became a Fan of XYZ state.  Some of them may click through to see what you’re all about, because they trust Susie and are interested in her interests.

Result? More eyeballs are seeing what your destination has to offer.

Here’s a Web site to emulate:  Discover Ohio.

Their state tourism organization is on Twitter at @DiscoverOhio, they have an Ohio Flickr Group for photo-sharing, an Ohio YouTube channel and here’s the Ohio Tourism Facebook page.

You know what’s really great? The logo links (widgets) for all of those social media sites are clearly displayed on the right-hand side on the front page of the main Ohio tourism Web site.

It makes it a no-brainer for Ohio enthusiasts to click through, connect and communicate with Ohio tourism in at least four different places. That’s how you can seem to be “everywhere.”

Make it easy to connect.  Make it easy for your visitors (and your residents) to talk with you and about you.

That’s just good destination marketing, right?

Who else would you recommend for providing multiple ways to connect?  I’d love to read about them in the comments below.

(Oh, and one more thing I don’t see often enough – give me easy access to some images from your destination. See that Lake Erie lighthouse up there at the top of the post? Discover Ohio made it easy for me to use, as long as I gave them credit. They have a simple-to-find free images page for media on their Web site. Thank you, Ohio!)

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