Sheila's Guide To The Good Stuff

One of the great benefits of hanging around with tech-savvy people at events like Social Media Breakfasts, tweetups, SOBCon, etc. is that I’ve picked up some very helpful tools for communications and information sharing.

These are in the “toolbag” of just about everyone who is active on the social Web….

1)  Skype (with headset) – Skype is the telephone of the Internet. This basic “let’s talk” tool costs nothing to download and install on your computer, and you can use it for free one-to-one conversations or group conference calls around the world.  I’ve used it for almost two years with a monthly business mastermind group, plus one-off calls like a recent one with my fellow Perceptive Travel Blog writers (scattered across Tennessee, New York, Texas and New Zealand.)  You can use Skype with your computer’s built-in microphone, but there are feedback/audio problems. Buy a $20-30 headset at an electronics store before that first call (I use a comfy one from Logitech that plugs in via USB port.)

2)  Google Docs – Again, free. All you need is a Google account (which also gives you the well-regarded Gmail email, another geek staple.)  Google Docs allows you to share and edit a document, simultaneously if you’d like, across multiple users. No more emailing that .doc or PDF back and forth!  You can also create presentations, forms and spreadsheets. Did I say:  free?  You can also password protect your creations.  How do Becky and I run Tourism Currents? We use Skype video meetings and Google Docs.

3)  Webcam – You may have a webcam (Web camera) already installed at the top of your screen or monitor, or you can buy an external one that you plug in (I use this one from Logitech.)  With a webcam you can livestream to the Web using UStream (geeks are always livestreaming stuff) and you can also do Skype video calls.

4)  SlideShare – After a presentation to a techy audience, I almost guarantee that someone will say, “Will this be up on SlideShare?”  Don’t look at them blankly; have an account set up and upload your presentation slides.  No more emailing huge Power Point slide files.  SlideShare costs nothing; here are my uploaded presentations.  Here’s what you get on SlideShare when you search for presentations on tourism and social media.  Nice, huh?

Did I miss any obvious ones?  Please chime in with your suggestions in the comments.

It’s been a painful few weeks for me as a relatively new online video enthusiast.

My trusty Flip Ultra pocket video camera made it pretty simple to learn how to create basic little movies for my family travel blog, the Perceptive Travel Blog and to shoot interviews for Tourism Currents.

(If you haven’t started shooting video for your organization, stop right now and read tourism marketing expert Todd Lucier’s first post in a 3-part series….How to Invest in Video: Shooting Video. Why? Because your visitors like to watch videos to learn more about your destination, and search engines return videos pretty high in results if they’re titled/tagged/described fully.)

When I began shooting for the Round Rock CVB recently, I used their FlipMino HD camera.  HD = High Definition.  It’s got to be better to go with higher quality stuff, right?

Yes, but….

First, HD video is very unforgiving of the shakes and jiggles, so I’m using my tripod a lot more and I’m very conscious of image stabilization.  HD files also take up a lot of storage room on your computer’s hard drive.  Those issues are no big deal, but I’ve run into challenges with editing.

My Dell Latitude is a few years old and runs Windows XP, thanks to my local PC Doctors service shop who advised against “upgrading” to Vista.  The Latitude has never had any difficulty handling editing using the included Windows Movie Maker software. HD, however, is a different story, as this excellent PC Magazine article will attest – Video Editing for the Masses.

If you’re thinking of shooting HD, be aware of the following issues:

1. The file extension is different and may not be recognized by your video editing software.  My installed version of Movie Maker can’t “see” the new .MP4 files from the Flip HD, and the latest version of Movie Maker (that can work with MP4) won’t work with my XP. Technology awesomeness!
2. Technology crises always happen at 9 pm on a Saturday night when you’re alone – at least, they do with me.  When I saw I had a mess, I put a call out to my video-savvy Twitter followers, who quickly gave me software suggestions.  Hurray for helpful networks.  No, I can’t “call the IT people” because that’s me.  Freelancer awesomeness!
3. Adobe Premiere Elements was recommended by several (thanks, Dwight Silverman at the Houston Chronicle’s TechBlog) but I found it crash-prone (corroborated in several user forums.) I never could even launch the 30 day free trial and finally had to uninstall it.  The real problem became clearer when….
4. ….I then bought (for about $100 at Best Buy) and installed Pinnacle Studio Ultimate HD (thanks for the tip, Omar Gallaga – he’s the Austin American-Statesman Digital Savant.)  Pinnacle didn’t crash and nicely corrected several problems in a few of my video files – harsh sunlight, funky audio – but playbacks kept stuttering and everything just seemed “gummy.” Turns out that when I actually read the Pinnacle system requirements (d’oh!) my laptop has insufficient RAM and the processor is too slow.
5. To handle the two videos (plus lots of B-roll) that I’ve shot in HD, I’ve now installed the Pinnacle software on my family desktop PC, which has a more powerful processor (but the same amount of RAM as the laptop, so cross your fingers for me.)  I’m copying all the HD files on my laptop onto a 500G-capacity Seagate external hard drive, then dumping them from the Seagate onto the desktop so I can try to make everything work properly on a better platform. You can’t transfer such big files by email or sticking them on a thumb drive (without losing your mind) so I went with the big digital shovel.  Tech logistics awesomeness!

Bottom line? If you want to roll with HD, it’s not enough to shoot it. That part is deceptively easy. You need a high-powered, pretty recent computer with capable software to edit it unless you’re always going to be content to upload directly online (i.e., can shoot without error and never want to change it much.)

If you’re like most tourism organizations, your budget probably doesn’t allow you to run out and buy more powerful computers – including Macs, with the excellent iMovie editing software, unless you already have them. The answer, then, is to stick with lower-resolution video until you can get the editing horsepower you need.

The trusty lower-resolution Flip Ultra and I will hit the road tomorrow to shoot the next Round Rock video, and my laptop is breathing a sigh of relief.  Something tells me its days are numbered, though….

This past Sunday evening’s #blogchat discussion on Twitter caught my eye – the topic was dealing with and avoiding blogger burnout.

You can get the full transcript of the tweets here (great for giving people a sense of how an hour-long hashtagged topic-specific “talk” on Twitter can work) but here are a few of my favorite ideas from host @MackCollier’s very helpful summary blog post about the chat:

**  Switch things up and try doing a podcast or video post - @mtlb

**  Bring in new bloggers or have others do guest posts - @eric_urbane

**  Try using an editorial calendar for your blog - @jdebberly

**  Keep a notebook with you to jot down post ideas - @lorieahuston

**  Check out your blog’s archives to see if you can find a new take -@amanda_pants

David Armano (@Armano on Twitter) said, “Ok, honestly, try really short posts to avoid burnout. Worked for me recently because it cut to chase.”

I like the suggestion to go super-short and to the point, almost tweet-ish, rather than the “standard” 300-500 word post.  I saw something similar in another tweet recently (can’t remember the source) which said that you need to quit trying to win a big ol’ Pulitzer Prize with every post. Just get a meaty thought up there and move on.

Short is OK.

For an obsessive rambler like me, that’s very helpful advice.

Here’s a handy resource that was tweeted during the chat:  10 things to do when you feel you have nothing to blog about.

When it comes to blogging, pay particular attention to suggestions for organizing your ideas.  I’ve found that when my thoughts are laid out in a list of possible posts or in an editorial calendar, my biggest problem is finding time to write about everything that interests me!

Yesterday, I sat down and began writing a post for one of my two travel blogs.

It was a post topic that I’d been meaning to cover for years, an annual January literary event at a museum.  Every year I’d blow it and forget to write the post until it was too late, but this year I put a big fat star on my calendar for the end of December, so I wouldn’t forget.

There was no problem finding updated information about the event, and I was particularly pleased to find that the museum also has a blog, Facebook Fan Page, Twitter stream, YouTube channel (only one video, but hey, a start) and lo and behold, a Flickr photostream.  I linked to all of them in my travel blog post, because that’s the power of the Web – the simple act of linking actually helps you pull other blogs and sites up in search rankings, because linking to a site increases its authority in search engine algorithms.  Hey, my whole job these days is tourism and social media, so I love to shine a light on great places.

I ran into trouble when it came to finding a good photo and video to go in the post.   A photo or some sort of graphic is almost a must-have for a compelling travel post, and embedding a short video of this particular event into my post would also make it more intriguing and attractive to possible visitors.

When I don’t have a photo of my own, I always go to Flickr and look for images with the appropriate Creative Commons alternative copyright license (need more ideas for finding photos? Here’s how to find local photos for your tourism projects.)

Since the museum has a Flickr account for their own pictures and a Flickr Group Pool for others to contribute their personal photos, I figured I’d have an embarrassment of riches for wonderful pics.

No such luck….I struck out in the Group Pool and even though the museum had plenty of nice photos taken at the annual event, I couldn’t use any of them in my blog post because they all had the default Flickr Creative Commons license of “All Rights Reserved.” For this particular travel blog (which is ad-supported and for which I’m paid per post, so I consider it commercial) I needed an image with one of the least-restrictive CC licenses, simply “Attribution.”

That means that when I use the photo in my own content, I give attribution/credit to the original photographer, and I also link the photo in my post back to its original URL page on Flickr.  Confused?  Just look at the Whistler’s Mother spoof photo above in this post. Mouse over it to see the attribution, and click it to go to the source page.

Yes, if I contacted the museum and asked, they might let me use one of their photos, but it was New Year’s Eve and I wanted to post that day. I didn’t have time to wait around playing “Mother May I.”  I’m a blogger and I want it now, and I want it at 2 a.m. if that’s when I’m writing the post.  You can see our obsession with speed as either a total pain in the neck or a totally great opportunity to get the word out, fast.   I vote for Option B, of course.

If you want me or any other wired writer to have great material to highlight your destination, help us out.  Make it easy for us to toot the bloggy horn about your destination, attraction or event.

Give at least some of your Flickr photos the simplest license, “Attribution,” or even “Attribution-Noncommercial-NoDerivs” would work for many blogs. Put a link to your photostream on your Web site or blog, to help us find it. While you’re at it, put a nice selection of available-for-media-use pics under the Media tab on your site. Yeah, ’cause we are media – even though you may never have heard of us, I guarantee you want our coverage and links.

Give us a few decent videos to help show off your goodies, about two to three minutes long, with titles and credits that say who you are and list your URL.  Make sure we can embed them, whether you use YouTube or some other service like Blip.tv, Viddler, Vimeo, etc.  They do not have to be professionally produced, but they do have to be interesting, with decent audio, and easy to embed.

Most bloggers could care less about email blasts (“delete, delete, unsubscribe, delete” describes much of my day) or pretty Flash-based Web site pages that we can’t link to or some giant press packet on a CD.  I know exactly what I want to write about and I do it on my own schedule.

Learn to think like a blogger and provide those nuggets that help us tell your story, because we want the world to know about you.

Feel free to let me know in the comments if I’m off my rocker and missing some obvious impediment, or if you have additional thoughts. Thanks!

Update:  Kudos to the museum! After I asked them on Twitter to switch some of their photos to a less-restrictive license, they did it, so here is the blog post that I updated to include two of their images and here is their whole set from the event.

If you have an account on the Flickr photo-sharing site – like the Pacific Aviation Museum in Honolulu, Hawaii or South African Tourism – it’s easy to make one of your sets of pictures into a little rotating gallery.

You can do this in a number of ways….in a blog post (the way you see it below in this post,) in a wiki page like this one for Jelly Coworking in Round Rock, Texas, or anywhere else that allows you to embed HTML code, which are the letters and numbers that are seen as text or graphics on a website.

Here’s how I did the Christmas ornament one featured here….

Go to the page in your Flickr account where you’ve grouped your set – here’s mine for the ornament pictures.  At the top right you’ll see a clickable link labeled “Slideshow.”  When you click that, it will open in slideshow mode.

Look again in the upper right corner, where it says “Share.”  Click that, and you’ll see two options: a URL to copy and paste somewhere, and “Grab the embed HTML.”  Copy the embed HTML to your clipboard (or right click the text to copy it) then paste the whole thing it wherever you’d like to show off your gallery.

In a blog post or wiki, for example, paste it when your draft is in “HTML” or “Source code” mode (the pasted code doesn’t seem to “take” in other modes.)  Include a direct URL link just before the gallery graphic – as I’ve done in this post –  in case the slideshow box can’t be seen on some readers’ computers.

That’s it! You’re a genius!  Happy Holidays….

For RSS readers and anyone who can’t see the box below, the URL for the slideshow is here.

For those of you who are interested in really ramping up your blogging skills, I’ll be participating in a Webinar next week called the Girlfriend’s Guide to the Business of Blogging.

Conference organizer Debbie Lawrence saw me on Twitter – I don’t shut up much there, either  - and was kind enough to invite me to speak.

There are lots of sessions, all online, across three days (Tuesday, December 8 through Thursday, December 10) all for only US$15.  You can even earn a free ticket through their affiliate program.

Speakers include Michael Martine (Remarkablogger) Julie Gallaher (travel site Things You Should Do) a TweetNote keynote by Charles J. Orlando (he’ll be talking about “How to Build a Sustainable Brand from Scratch—for Less Than $250/mo”) and a lively bunch of others.

My speaking session is scheduled for Thursday, December 10 at 9 am EST (yes, that’s 8 am my time in Texas. Blargh. I hope my coffee is strong!)

It’s called “Let’s Get Visual: How Flickr and YouTube Can Amp Up Your Blog.”

We’ll talk about shooting basic video with a Flip camera or using the video function on most digital cameras, minor editing using software like Microsoft’s MovieMaker (which comes with most PCs) and then uploading to YouTube and embedding back in a blog post. We’ll also discuss the importance of images to the power of your blog’s content, and ways to find great photos through the Creative Commons alternative copyright on the Flickr photo-sharing site. Finally, and very important for human and Google-y search, we’ll talk about how to title, describe and tag both videos and photos so that they can help drive traffic to your blog.

You can read more about Flickr in my guest post Every Picture Tells A Story on the Girlfriend’s Guide blog, and I hope you have time to attend some or all of the webinar sessions. I think it’s a ton of good information for an incredible price, and even better, a portion of the proceeds go to the American Stroke Association in honor of blogger Anissa Mayhew, who recently suffered a devastating stroke.

See you next Thursday?

For the past few weeks, I’ve been globe-trotting….well, more accurately, Continental-U.S.-hopping.

I’ve been keeping an eye on the action at state tourism conferences for Virginia, Ohio, Missouri and Texas, ESTO (Educational Seminar for Tourism) in Lake Tahoe, the Twitter-related 140 conference in Los Angeles, and BlogWorld and New Media Expo in Las Vegas.  I’ve also physically attended the Association for Women in Communications (AWC) conference in Seattle and heard info from panels that I didn’t personally attend, and I’m already waving hello to people at the Oklahoma Governor’s Conference on Tourism in Tulsa, although it doesn’t really start until tomorrow.

Pretty cool, huh?

While I’d love to have unlimited funds, piles of frequent flyer miles and telepathic powers, I have to confess that I’m “attending” these conference by watching their Twitter hashtags, and you can, too.

Hashtags are simply a way of organizing all tweets that relate to one topic or event.  There is a central Web site for them, hashtags.org, but it’s not always terribly accurate or up-to-date. The assignment of a hashtag is often a rather informal, crowd-sourced event, announced in attendee tweets and thereafter appended by each interested person (if they remember) to every tweet that relates to the topic or event.

For example, as long as I remember to do it, every tweet that I send from or about the Oklahoma Governor’s tourism conference will have #OTIA09 in the body of the tweet – OTIA is the Oklahoma Travel Industry Association.

Look at the photo above to see what it looks like in one sample tweet, from central Oklahoma’s Frontier Country region.

At big conferences, individual panels or sessions will sometimes assign themselves a hashtag.  For example, tweets from the panels in the Travel Blogging Track at the 2009 BlogWorld Expo (hashtag #BWE09) had the hashtag #TTBWE09 (TT for “Travel Track.”)

If you attend an event and plan to tweet about it or from it, and there doesn’t seem to be a hashtag already in use, don’t be shy. Create one yourself and announce it in a tweet.

Do pick something that is as short as possible, since every character in your hashtag counts against the 140 character maximum in a tweet. If your event is an annual one by the same organization, simply change the year at the end.

To follow all the hashtagged tweets in action, I use three tools:

• For Twitter on the Web, go to http://search.twitter.com, type in the hashtag and click Search. All results will come up and when others come in, the Twitter search engine will tell you that and recommend that you refresh your screen.

• For a Twitter organizing application like TweetDeck or HootSuite, set up a column just for that hashtag along with your other columns for Mentions, Direct Messages, etc.  The column will refresh itself automatically and this is an easy way to watch the action in progress.

• Another service by my Round Rock-based friend and techno-whiz Brooks Bennett is TweetChat. It is like using Web-based Twitter Search, but it auto-refreshes and if you reply or retweet while in the hashtag’s “tweet room” the software automatically adds the hashtag for you.

Word of warning – Twitter search only works for a week or two back, so your stream of hashtagged tweets will “evaporate” after awhile. If you want to capture the action for posterity, take some screenshots.

(Update – a new deal between Microsoft’s Bing search engine, Twitter and Facebook was announced 21 October at the Web 2.0 Summit, so now you may want to also go to Bing at http://www.bing/com/twitter and see the search results for your hashtag of interest. I’m hoping they keep results around longer than Twitter so that I can “dig in the search engine closet” further back than a few weeks.)

What do people who live and breathe travel have to say about Twitter?

Look no further than a recent survey of members of the Travel Insights 100.

It’s a group of 100 travel writers, bloggers and thought leaders across eight travel categories, and yes, I am honored to be a part of the 100, a wonderful project co-sponsored by Tips From the T-List, the BootsnAll Travel Network and UpTake.

So, what do we think about Twitter?

Bottom line: it is here to stay, and we like it for finding travel tips, deals, information and connections, insider tips and recommendations and sometimes to connect with Twitterers in the places where we travel.

37 – 39% of us recommended that consumers use Twitter to follow the hotel where they will be staying, and follow the destination management organization/company (or CVB) to learn about the destination.  Don’t you think that percentage should be higher? I do.

How do we decide who to follow?

As fellow 100 member Vera Marie Badertscher pointed out in her analysis post about the results:

“When asked how they decide who to follow, NO ONE said they follow only those that they know.  Twitter is a place to break new ground and find out about new things….They are looking for intelligent people with interesting posts.”

Most respondents aren’t just looking for tweets about travel, but some want only that information. We’re a diverse group with diverse interests, like any bunch of humans. One respondent said, “I follow people who seem interesting” but another said, “Must be 90% tweeting about travel.”

To each their own on Twitter. Do your thing and be yourself; those who don’t like it, don’t have to follow you.

When asked who others should follow on Twitter, this is what I said (we could only pick 5 and there are a ton of others who are worthy, too….)

***  @Marilyn_Res because she casts a wide net & works for a magazine I love (National Geographic Traveler.)
***  @nerdseyeview because she writes like she talks, which is a great compliment.
***  @WyomingTourism because they sell their destination with poetic thoughts.
***  @SeattleMaven because she sounds like your best friend who just happens to PWN the city of Seattle.
***  @CoffeeGroundz because you need an awesome coffee shop and wine bar in Houston TX.

What we tweet about varies as well – travel industry news, our latest blog post, links we like, general travel and event information. My favorite summary from one of the 100 was, “Is it a 140 character postcard? If so, it’s on.”

What did I say about what I tweet as @SheilaS? “People get (mostly) the Whole Me, and I’m chatty.”

I also tweet as @TourismCurrents and @FreelanceAustin, and I try to keep those tweets specifically focused on their respective topics: tourism/social media and freelance tips/opportunities.

Don’t over-analyze it, though.

The other day I was reading this excellent interview with the guys who do social media outreach for New York’s Roger Smith Hotel (@RSHotel on Twitter) and one of the two hoteliers said:

“I did a sort of Twitter 101 course for a bunch of hotels in the region and I said, “Reach out to this person. Ask them if they’re coming in this weekend. Ask them what they’ve got planned.”  I could see them [the audience members] cringing. “I don’t know if I could say that or do that.”

OK, come on, you’re in the tourism and hospitality business and you don’t know how to interact with customers?  Of course you do; that’s your bread and butter! With Twitter and other social media tools, it’s simply digitized and has an incredible reach that you’ve never had before.

Want to dig in further about what the 100 say regarding Twitter? Here’s a SlideShare presentation with more of the results:

Travel Insights 100 Media Page.