Tag Archives: customer service

Twitter could be your most powerful social media tool

  Visitors these days turn to Twitter for interaction with travel brands, especially to get help with the airlinesĀ rather than sit on Hold with a call center. What does that mean for the tourism and hospitality industries? I think that … Continue reading

Posted in Tourism Currents, Twitter, Web Communications | Tagged , , , , , , , , | 2 Comments

Keeping up with social media during holidays

Does your organization have a plan in place for content creation and social media monitoring during holidays and weekends? You know….that time when people travel to your destination, stay in your hotel, look for things to do, places to eat, … Continue reading

Posted in Facebook, Hospitality and Hotels, Reaching out to bloggers and travel media, Tourism Currents, Tourism Marketing on the Web, Travel and Travel Media, Twitter, Web Communications | Tagged , , , , , , , , , , , , , , , | 1 Comment

Give ’em what they want

The Brookside Restaurant in Luray, Virginia knows a lot about their customer, don’t they? Then again, golfers tell me that breakfast needs to be started by about 6 a.m. so that golfers can tee off by 7 a.m., especially in … Continue reading

Posted in Hospitality and Hotels | Tagged , , , , , , , , , , , | 1 Comment