Sheila's Guide To The Good Stuff

How, exactly, does a town or city or region get “buzz” – people talking about how interesting it is, and maybe about paying a visit to check things out?

London may have a few answers that you can replicate in your destination.

When I attended the SXSWi (South by Southwest Interactive) tech conference in March, I picked up a trade show brochure from the office of the Mayor of London; the British have a big presence at “South by.”  The brochure is called Innovation Future: The East London Connection and it talks about the growth of London’s Shoreditch area as a UK tech hub.

According to the writeup, here are the elements that keep this part of the city hopping….

“The attractions of East London for start-up technology companies, eager to become the next Google or Facebook, are numerous. It is relatively affordable; accessible; and incredibly vibrant and culturally diverse, with plenty of quirky bars and restaurants and an exciting and dynamic arts and culture scene. A strong feeling of community pervades, attracting creative entrepreneurs who thrive on networking, exchanging ideas and forging collaborative relationships.”

There’s nothing in there about needing people with lots of money.

There’s nothing in there about fancy buildings or much of anything swanky.

I see a lot about an environment where the joy of creating is encouraged, and that doesn’t cost money; it “costs” determination and imagination among a variety of citizens in a community, like those at the Shoreditch/Old St. TechHub.

Even small towns can encourage the entrepreneurial and tech spirit, and even one guy in Kansas can support the arts.

What can you do this week to bring some East London to YOUR town?

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I learned about this from the #tourismcollege hashtag stream on Twitter (that’s why Twitter is great for professional development!)

Below are two screenshots of the Facebook Page for the Forty Putney Road bed and breakfast in Brattleboro, Vermont.

The “before Like-ing” photo very cleverly hints at the delights awaiting future fans/friends of the B&B.

The “after Like-ing” shot reveals some of the goodies found after clicking the Like button.

Here’s the inn’s Facebook Page if you want to see for yourself.

Nice work!

**********  Before **********

********** After **********

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I got an email invite on 24 September for a press trip/fam (familiarization) tour in early November.

Y’all know I’m not much into group fams, right? Right.

Bunch of people mostly looking at the same stuff, on a forced timetable and usually little or no understanding by the host of the social media skills I bring to the table.  Plus, they get a bunch of free content and coverage and I get….nothing that pays my bills.

The fam location and focus did interest me, though, and because sometimes a fam trip leads to amazing things or supports destinations I care about, I decided to overlook my general dislike of Jurassic PR and responded quickly that I’d attend.

Nothing heard back. Silence. Crickets chirping.

I pinged them after a few days, saying, um, is this thing still on?

Heard back that sure, they would let me know if I was “selected.” This, after their original email that said the trip was “planned especially for you.”

Meantime, I’m comparing notes with another writer and photographer friend who was also invited and who was also bemused by the, er, breezy handling.  You know how PR folks compare notes about the content creators who are invited to visit their town?  Well, the shoe goes on the other foot, too.

Today, I got an email at the end of the day that said, Oh boy, you’re invited on our press trip.  The one that lasts four days in another state and starts in a week.

Nope, it’s not happening even if they rolled a private jet up my suburban cul-de-sac.

I’ve made other plans for that week to meet with some tourism folks in that same niche, in that same state, but one-on-one and with an eye to a business partnership.

You know, social media training for tourism. That thing I do for a living.

I don’t need free travel or free hotel rooms or free trips. I need professional courtesy.

I’m sure they’ll be fine without me.

Is this an unreasonable approach? Happy to hear down in the comments.

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Just released yesterday:  a 31 second video from Florida tourism that encourages visitors to check the Florida Live site for real-time updates on beach conditions (an example of using social media for crisis communications.)

The gist is that there are hundreds of miles of Florida coastline, so visitors should not assume that every inch of it is oil-covered.

Here is the direct link to the “Need to Know” video on YouTube if you can’t see the embed box below.

Remember that old saying (maybe from your parents) that there’s a reason you have one mouth and two ears?

It certainly applies to online communications.  Try to listen more than you talk….I know, I know, rather strange advice coming from a talker like me, right?

The first thing to do before jumping into the social Web is to listen (one of our Tourism Currents newsletters has a few tips for better Google Alerts.) Pay attention to the chatter that relates to your destination:  the tweets, the Facebook Wall posts, the blog posts, the photo uploads to Flickr, etc.  Be a “lurker” for awhile, as you might at a party with unfamiliar people.

It’s still very important to continue listening even after you’re comfortable using social media tools.  A lot of hassles and embarrassments can be forestalled by paying attention.

Here’s a tweet that I saw from a well-known tech journalist about the Outrigger Reef Hotel in Honolulu:

“No one should *ever* stay at the outrigger reef in honolulu. We’ve been cheated and abused *daily.* outrageous. Full [blog] post to come.”

When I saw that, I figured that Outrigger management (although they’re on Twitter) probably had no idea that this person was angry and was going to get vocal about it.  So, I sent a quick Twitter DM – private direct message – to a friend in Hawaii who works in tourism PR, giving him a heads up that he needed to go warn someone at the hotel just in case they’d missed the brewing storm.

Funny how that works, because here is the next tweet about the issue from the angry journalist:

“just got a nice call from the Outrigger’s GM [General Manager.] Very responsive and nice about all the problems we had. i think he really cares.”

Here’s the takeaway:  part of the listening process is having your connections out there listening, too, and making sure that important information gets to your digital ears quickly.

You need an army of listeners who care about you.  It’s called a network, and you probably already have one.

Just make sure that they have their listening ears turned on and tuned in.

It’s been a painful few weeks for me as a relatively new online video enthusiast.

My trusty Flip Ultra pocket video camera made it pretty simple to learn how to create basic little movies for my family travel blog, the Perceptive Travel Blog and to shoot interviews for Tourism Currents.

(If you haven’t started shooting video for your organization, stop right now and read tourism marketing expert Todd Lucier’s first post in a 3-part series….How to Invest in Video: Shooting Video. Why? Because your visitors like to watch videos to learn more about your destination, and search engines return videos pretty high in results if they’re titled/tagged/described fully.)

When I began shooting for the Round Rock CVB recently, I used their FlipMino HD camera.  HD = High Definition.  It’s got to be better to go with higher quality stuff, right?

Yes, but….

First, HD video is very unforgiving of the shakes and jiggles, so I’m using my tripod a lot more and I’m very conscious of image stabilization.  HD files also take up a lot of storage room on your computer’s hard drive.  Those issues are no big deal, but I’ve run into challenges with editing.

My Dell Latitude is a few years old and runs Windows XP, thanks to my local PC Doctors service shop who advised against “upgrading” to Vista.  The Latitude has never had any difficulty handling editing using the included Windows Movie Maker software. HD, however, is a different story, as this excellent PC Magazine article will attest – Video Editing for the Masses.

If you’re thinking of shooting HD, be aware of the following issues:

1. The file extension is different and may not be recognized by your video editing software.  My installed version of Movie Maker can’t “see” the new .MP4 files from the Flip HD, and the latest version of Movie Maker (that can work with MP4) won’t work with my XP. Technology awesomeness!
2. Technology crises always happen at 9 pm on a Saturday night when you’re alone – at least, they do with me.  When I saw I had a mess, I put a call out to my video-savvy Twitter followers, who quickly gave me software suggestions.  Hurray for helpful networks.  No, I can’t “call the IT people” because that’s me.  Freelancer awesomeness!
3. Adobe Premiere Elements was recommended by several (thanks, Dwight Silverman at the Houston Chronicle‘s TechBlog) but I found it crash-prone (corroborated in several user forums.) I never could even launch the 30 day free trial and finally had to uninstall it.  The real problem became clearer when….
4. ….I then bought (for about $100 at Best Buy) and installed Pinnacle Studio Ultimate HD (thanks for the tip, Omar Gallaga – he’s the Austin American-Statesman Digital Savant.)  Pinnacle didn’t crash and nicely corrected several problems in a few of my video files – harsh sunlight, funky audio – but playbacks kept stuttering and everything just seemed “gummy.” Turns out that when I actually read the Pinnacle system requirements (d’oh!) my laptop has insufficient RAM and the processor is too slow.
5. To handle the two videos (plus lots of B-roll) that I’ve shot in HD, I’ve now installed the Pinnacle software on my family desktop PC, which has a more powerful processor (but the same amount of RAM as the laptop, so cross your fingers for me.)  I’m copying all the HD files on my laptop onto a 500G-capacity Seagate external hard drive, then dumping them from the Seagate onto the desktop so I can try to make everything work properly on a better platform. You can’t transfer such big files by email or sticking them on a thumb drive (without losing your mind) so I went with the big digital shovel.  Tech logistics awesomeness!

Bottom line? If you want to roll with HD, it’s not enough to shoot it. That part is deceptively easy. You need a high-powered, pretty recent computer with capable software to edit it unless you’re always going to be content to upload directly online (i.e., can shoot without error and never want to change it much.)

If you’re like most tourism organizations, your budget probably doesn’t allow you to run out and buy more powerful computers – including Macs, with the excellent iMovie editing software, unless you already have them. The answer, then, is to stick with lower-resolution video until you can get the editing horsepower you need.

The trusty lower-resolution Flip Ultra and I will hit the road tomorrow to shoot the next Round Rock video, and my laptop is breathing a sigh of relief.  Something tells me its days are numbered, though….

Are you kidding me?

NINE images attached to this PR email blast that dumped (twice) into my IN box, with the subject line in ALL CAPS just to ensure I didn’t miss it.

Er, I never write about celebrities. Or Mexico. And I rarely cover resorts.

I would love to say that this is uncommon; that most emails in my IN box are well-targeted, thoughtful pitches or interesting news from PR professionals who have actually established relationships with me before pitching.

Nope. More negative experiences happen all the time, from folks who apparently bought my name and email from some database.

What would I like to see?

Communication from those who reach out to get to know me before asking me for something (and hey, Dale Carnegie guy, putting my business card in for a drawing at your speaking event does NOT mean I want your course announcement emails. Ever heard of double opt-in?)

Sometimes I think that smaller tourism organizations have an advantage when they can’t afford to hire the “big, expert PR firm.” Based on my incoming emails, they aren’t missing much.