Sheila's Guide To The Good Stuff

When your organization is called a “Convention and Visitor’s Bureau” or “Tourist Board,” it’s hard to see why you should reach out to locals as part of your destination marketing strategy.

What’s the point, right?

They don’t stay in hotels, they don’t “count” in the statistics of people coming in to visit your town (a measure of how well you’re doing) so why bother?

Here is why – because in today’s more connected world, it is critical to realize that your locals have online networks with worldwide reach.  You never know who they know on Facebook, Twitter or through their blog.

Locals don’t stay in hotels, but their visiting friends and relatives do.  Locals recommend your restaurants, shops, museums, parks and music venues to visitors. They talk up the wonders of your town and region….or, well, they badmouth them.

Why does the Austin, Texas CVB have a relatively easy job of selling their city? Partly because tech-connected and very vocal locals NEVER shut up about how great it is there! From the online silence of some of the other cities, you’d think there was no other worthy town in Texas. There’s even a Twitter hashtag appended to tweets about great things in and around the Live Music Capital of the World – #WhyAustin.

The Ripple Effect of spreading buzz and excitement about your town starts with the people who live right down the street.

I had a CVB ask me recently how to start connecting with bloggers. I told them to go to Google Blog Search and type in “YourCity blog” and see what pops up for blogs about/written by locals in that town.  When I did it, I found some really trenchant, well-written blogs by locals. No, they aren’t travel or parenting blogs (the current flavor-of-the-month that many PR people are looking for) but I found posts that indicated the authors really care deeply about that town.  The CVB should know those guys.

You connect with your local newspapers, TV and radio stations:  add to that mix your Web-based content publishers (yes, whether they themselves realize it or not, they are writers and publishers, too.)  Look on Twitter for people who list their location as your city. Find them on Facebook. Ask around.

Then, have them into the CVB and get to know them.  Tell them what you do, what you want visitors to know and how they can help by becoming your online champions.

Two examples:

1)   My own Round Rock (Texas) CVB had some local bloggers and social media-savvy people in for a casual weekday breakfast taco gathering recently and a chat about their “Sports Capital of Texas” branding efforts.  They also demo’d the CVB Twitter stream, Facebook Page and YouTube channel and asked for feedback and suggestions.

I attended this gathering (yes, I knew all the geeks there since I’m one of them, and many attend Jelly Coworking Round Rock with me) and it was a lot of fun. Think of it as a free focus group for market research, if “fun” doesn’t interest you.

We even started our own hashtag:  #WhyRoundRock

2)   The Beaumont (Texas) CVB has locals in on a regular basis to talk about what the CVB does, how they can help and make sure they see the town through a visitor’s eyes.

They include a whirlwind tour of some major regional attractions, many of which the locals themselves have never gotten around to visiting (I love Becky McCray’s post about this phenomenon - Never Been There.)

Here’s a video telling you more about Beaumont’s tour for locals….direct link to it in case the embed box isn’t working….

Think about how you could do something like this in YOUR town.

While checking Twitter the other day I saw a tweet from the Beaumont (TX) CVB that they were live on a local AM radio station in town, and they invited their Twitter followers to listen in.

Since I went to high school in Beaumont, I clicked the link in their tweet out of curiosity. I’m not a big talk radio person (don’t have a commute and prefer music while working at home) and like many people today I rarely listen to AM radio.

But this was AM radio for geeks, because AM 1300 KSET also live-streams shows to the Web.

That means that not only can people in Beaumont and a few surrounding southeast Texas towns like Lumberton, Orange, Nederland and Silsbee listen in, but the entire planet can get involved!   The station also keeps an active Facebook page and they’re on Twitter.

THAT gets my attention.

Just a few days before I’d bookmarked a PRSA San Antonio blog post on our Tourism Currents Delicious page – the post was titled Why Radio Will Survive the Media Shake-Out of Our Decade – so I already had radio on the brain.

Appearing on a live-streaming radio show means that you can remind your locals of what you offer (get those folks to visit more in their own backyards – the Beaumont CVB did a great job of plugging their online events calendar on the KSET show) but you can also reach out to your “expats.”

These are people who perhaps grew up in your town but moved away, or maybe they visit regularly (years ago as children, now as snowbirds, to visit relatives for the holidays, etc.) and they already feel an affinity for you.  Our latest Tourism Currents lesson calls them part of your “online champions network” if you can get them talking about you, so reach out and bring them closer to home, through the Web. A “wired” local radio show is one way to do that.

I know that when when I travel and find crummy music options in my hotel room, I tune my laptop into my local Austin classical radio station, FM 89.5 KMFA, which also livestreams to the Web. Ahh, the familiar morning DJs and a taste of home.

Another way to share online is through embeddable widgets like the one below from the radio station (if you click the Play button, you’ll hear the current live-stream from KSET.) (Update – the widget seems to be “dead,” so I had to remove it. Here is a direct link to the radio station livestream.)

Widgets can be customized any number of ways and are another method of putting your latest information on other people’s sites.  ”Embeddable” means that you find the embed/sharing code where it says Get Widget, copy it, and paste it anywhere that allows HTML code.

Smart radio station, eh?

(Update:  look at this wonderfully-crafted post by Justin McCullough called The Social Web Ties Us Together….it’s about how he as a southeast Texas guy stumbled across this post about Beaumont while he was traveling in Oregon.  It is a dynamite explanation of how information spreads across the Web in ways that we might not expect.  Thanks, Justin!)