Sheila's Guide To The Good Stuff

(This is a guest post by Jody Halsted about a cool conference in Iowa that is all about connecting and educating Midwest bloggers. I followed the conference hashtag on Twitter during last year’s version of it and was impressed, so I asked Jody to tell us a little bit more about it.)

In an effort to change the perception of the Midwest from a place to get away from to a place to explore and discover, the Destination Midwest event at the I_Blog Conference will bring together Midwest bloggers and Midwest destinations for an evening of (virtual) travel, networking and the opportunity for mutually beneficial relationships!

According to the 2010 Ypartnership/Harrison Group 2010 Portrait of American Travelers, “1 in 4 family travel planners consult a blog before booking” a vacation.  According to the Edelman Trust Barometer 2010, people trust “people like them” more than TV news, search engines, and newspapers.

Blogs create community, build friendships and foster relationships. In our ever-increasingly connected world, a good blog will open your eyes to a world you never imagined and lead you places you never knew you wanted to visit!

Blogging has grown to include more than just written words on a page and is now the center of the social media wheel.  By utilizing images, video techniques, Twitter, Facebook, FourSquare and Gowalla – just to name a few – a blogger can become a tour guide, travel resource, location expert and handy reference.

The Ypartnership/ Harrison Group study also shows that family travelers are more likely to have taken a vacation in their local area as an alternative to vacationing in a destination that would have required traveling a greater distance.  By connecting with bloggers within a day’s drive from your destination, you will reach their local audience and increase your chances of being the “local area” vacation of their readers.

The Destination Midwest event at the I_Blog Conference takes place Saturday, November 6 from 6-10pm.  Space is limited to 20 destinations; cost is $250 per destination.

Please visit http://iblogconference.com/destination-midwest for more information and to register for Destination Midwest, or contact Jody Halsted via email (jody@iblogconference.com), Twitter (@I_BlogConf and @iatraveler) or by phone at 515-707-6547.

If your destination is interested in learning more about social media, conference tickets are available at a discount for participants in Destination Midwest.

Note: Jody Halsted is working very hard to change the perception of the Midwest from a place to get away from to a place to explore and discover through her website Family Rambling and articles she writes for other travel publications.  She loves to work with destinations and share the unique adventures that are found only in the Midwest.  As an example, she worked with the St. Louis CVC last summer; you can see the series she wrote about it here: http://familyrambling.com/index.php/exploring-st-louis/usa.

I don’t normally write a post about the launch of a new travel blog, but this one is different because the author is different.

Chris Brogan is well-known and respected in tech and social media circles for his books, his speaking skills and his consulting work with New Marketing Labs, but he has just embarked on a new gig….

A travel blog called Man on the Go.

So what? you say.

So he travels a lot, and he writes and shoots videos about the places he goes, where he stays and the travel gear he uses.

The unique Iron Horse Hotel in Milwaukee, for example.

So what? you say.

So he is also interested in how tourism organizations can connect with visitors using social media.

Here is an older blog post of his from a New Zealand trip – social media starter moves for tourism – which ties right into the social media training we do at Tourism Currents.

When a wired (and genuinely nice) guy like that starts a travel blog, you pay attention and connect.

Reach out and say hello if he’s in your town.

Over at our Tourism Currents learning site (are y’all reading our monthly free newsletter on social media for tourism?) Becky McCray and I are PUMPED to announce a new initiative….

The two of us will teach a one-day workshop for CVB, DMO and other tourism folks on October 13, 2010 as part of the BlogWorld and New Media Expo tech conference at the Mandalay Bay Convention Center in Las Vegas, Nevada.

This is a big deal because we’re always telling clients and Tourism Currents members that to really understand what’s going on with tech and social media, you have to “go where the geeks are” – events like South by Southwest Interactive (SXSWi,) BlogHer, SOBCon and BlogWorld – and be immersed in how they communicate.  I’m always chuckling when I listen in on non-geek conferences via Twitter hashtag and hear them exclaiming over tools and methods that they’re hearing about for the first time, but I was exposed to 12-24 months earlier at some nerd fest.

Tech and social media stuff moves fast; you need to keep up in order to make intelligent decisions about whether to incorporate something into your marketing efforts.

We wanted tourism people to check out BlogWorld because it gives them a chance to connect with thousands of bloggers, podcasters and other online content creators (plus there’s a travel blogger track kicking off the day after our workshop in addition to food bloggers, sports bloggers and more.) These are your potential online champions; the people who are fans and supporters of your destination or attraction and who can help spread the word about you online.

Rather than have people come to such a huge event and be rather overwhelmed, we’re working with BlogWorld founder Rick Calvert (a travel enthusiast himself) to design a social media seminar that will introduce tourism folks to our “geek world” and how it can upgrade their communications work.

In addition to our daytime classes on the best ways to connect with online influencers, we’re planning networking meetings, tweetups and possibly “speed dating” sessions to help destination marketers network with the people who can provide them with online coverage.

This is still in the very early stages so I’ll let you know when we get more details worked out, but put October 13, 2010 on your calendars!

PR practitioners, if you remember this, you’ll be a lot less frustrated….

Unless you have a signed contract with a blogger for advertising or some sort of goods/services exchange, bloggers owe you nothing.

Nada.

Zilch.

Not one tweet. Not one Flickr photo. Not one Facebook mention. Not one blog post.

They do not owe you “buzz” just because you fed them tacos or beer at some event.

You want a tit-for-tat arrangement, go buy advertising or set up a contract that they will tweet X number of times about your brand in exchange for Y sponsorship money (or whatever.)

PR folks are paid to figure out how to build relationships with bloggers.

Bloggers are not paid to figure out PR (um, they’re usually not paid at all for blogging.) They do not blog to build your brand. They blog for themselves and their readers.

I’ve been stewing on this since reading Amber Naslund’s excellent A Dear John Letter to PR Folks. My favorite quote in her post:

“My blog is an intellectual adventure for me, not a channel for you. (emphasis added) I intend to keep it that way.”

Yes, it’s a pain, but if you want what bloggers already have, then you’ll have to do what we did – work for it.

My business partner Becky McCray and I spent a few minutes during the South by Southwest Interactive (SXSWi) tech conference getting social with Jennifer Navarrete and Luis Sandoval, Jr. of the Tech in Twenty show.

We had a great time talking about how social media can help tourism organizations tell the stories of their destinations.

Please excuse my apparent cud-chewing; I was popping throat lozenges to avoid coughing during the taping.  Although I don’t get sick very often, the annual March SXSWi nerd whirlwind always seems to do me in.  :)

The direct link to the show is here if you can’t see the box below.  Thanks very much to Tech in Twenty for having us stop by, and to the ever-charming Albert Maruggi for being the videographer for this episode.

There is a fascinating discussion going on right now regarding roles, authenticity and marketing on the social Web.

It’s being shouted and whispered, and no matter what anyone says (including big mouth me) no one has the “correct” answer yet, if indeed there is a “correct” answer to be had.

Warning – in this post I’m going to use the term “blogger” to mean, “A person who creates original, unique content on the social Web.”   I am well aware that not every digitally-savvy person has an active, vibrant blog (maybe they only rock Twitter or Facebook or YouTube or some other platform) but the term “blogger” seems to have become accepted terminology for someone who knows how to communicate on the Web and builds/sustains some sort of community there.

Okay, here’s the question

At what point does an independent blogger who interacts with brands lose some element of his or her “authenticity?”

To be blunt, at what point is a blogger simply another node helping a company do marketing and outreach?

Again, I do not yet fully know the answer to this question for myself, much less for the rest of the planet (so put down those pitchforks, brothers and sisters.)  What I do know after finishing up this year’s South by Southwest Interactive (SXSWi) tech conference is that businesses and brands want what bloggers already have, and they want it badly.

They want blogger authenticity; what pioneering political woman Shirley Chisholm called being “Unbought and Unbossed.”

Why?

Because business-as-usual advertising and marketing is seen as inauthentic (or at least, all about rah-rah good news and therefore not the whole truth) so people are turning to the “digital back fence” – word of mouth from their friends online, because it is seen as unbought, unbossed and authentic.  In other words:  the truth.

There’s a PR/marketing term for getting talked about in a positive sense without having to pay for it:  earned media.  It means that your product or service is so good that it earns your business free publicity. People will talk about it of their own volition, which is seen as more authentic than paying them to say good things, i.e. paid media or advertising.

What is the best way to, well, earn this “earned media?”  One of the current answers seems to be to connect with digital influencers and bloggers at events like SXSWi.

From Jay Baer’s excellent post 13 observations from South by Southwest (SXSW) we have this snippet:

“There was also a lot of talk (especially among the big brands) on operationalizing social media, and creating true best practices for how to thrive in a real-time world where every customer is a reporter.”

Um, “operationalize?”

Yes, that basically means to take social media seriously and use it to drive sales and increase business, while measuring your Return on Investment (ROI) from those efforts.

Congrats, blogger, you are now part of a marketing plan; a node to drive sales and increase business for a brand.

Nerds As Nodes

I’m not saying whether this state of affairs is good or bad, only that it is what it is, and we’d better continue to acknowledge and talk about it.

There has been a power shift.

Brands have money, but bloggers hold most of the marbles.  Yes, you, blogger – the one trying to figure out how to pay your electricity bill – you hold most of the marbles in the new balance of power.

Brands want access to what you’ve worked so hard to build at 3 a.m. in your T-shirt and sweatpants:  authentic influence and community.

The question is, how many marbles do you trade with brands in order to pay the bills?  Is there a way to make money legitimately without you or your community feeling that they’ve bought your voice?

You’d better be thinking about these issues.  When you’re comfortable with the answers, go for it, but please do take the time to think, and I mean till your head hurts.

Or, don’t think about it. Fine. Take any and all goods/offers and run all the way to the bank, but don’t be surprised if you wake up one day with a pile of freebies and toys and a reputation (that you can’t shed) as a shill.

Respect what you’ve built online and always, always guard it fiercely.

Ask the brand and ask yourself the uncomfortable questions before unwittingly finding yourself in the Fire Swamp battling Rodents of Unusual Size.

Brands Are Not the Booger Man

Brands and businesses, please know that I understand your position, too.

You have products and services that you’re proud of and you want your business to grow, because it’s a good business, right?

I’m in the same position;  as a trainer and consultant myself, I have no problem telling our Tourism Currents clients that outreach to bloggers can be an integral part of their destination marketing – we call it “finding your online champions.”  I myself have been the target of such outreach efforts by tourism organizations, and they resulted in a few blogger press trips where I did a lot of thinking about my own comfort level as a “node.”   :)

Here’s my takeaway for brands….if a blogger is excessively accommodating, you’ve just been had.

Guard your brand’s reputation fiercely, too, because you’ve worked hard and you don’t need to toss it all away on “buzz” and “viral” crapola from a greedy digital snakeoil salesperson.  They can take their marbles and go home, in that situation.

I do not know all the answers, but I know enough to ask questions. Thanks for listening, and I’d love to hear your thoughts in the comments.

Are you kidding me?

NINE images attached to this PR email blast that dumped (twice) into my IN box, with the subject line in ALL CAPS just to ensure I didn’t miss it.

Er, I never write about celebrities. Or Mexico. And I rarely cover resorts.

I would love to say that this is uncommon; that most emails in my IN box are well-targeted, thoughtful pitches or interesting news from PR professionals who have actually established relationships with me before pitching.

Nope. More negative experiences happen all the time, from folks who apparently bought my name and email from some database.

What would I like to see?

Communication from those who reach out to get to know me before asking me for something (and hey, Dale Carnegie guy, putting my business card in for a drawing at your speaking event does NOT mean I want your course announcement emails. Ever heard of double opt-in?)

Sometimes I think that smaller tourism organizations have an advantage when they can’t afford to hire the “big, expert PR firm.” Based on my incoming emails, they aren’t missing much.

Yesterday, I sat down and began writing a post for one of my two travel blogs.

It was a post topic that I’d been meaning to cover for years, an annual January literary event at a museum.  Every year I’d blow it and forget to write the post until it was too late, but this year I put a big fat star on my calendar for the end of December, so I wouldn’t forget.

There was no problem finding updated information about the event, and I was particularly pleased to find that the museum also has a blog, Facebook Fan Page, Twitter stream, YouTube channel (only one video, but hey, a start) and lo and behold, a Flickr photostream.  I linked to all of them in my travel blog post, because that’s the power of the Web – the simple act of linking actually helps you pull other blogs and sites up in search rankings, because linking to a site increases its authority in search engine algorithms.  Hey, my whole job these days is tourism and social media, so I love to shine a light on great places.

I ran into trouble when it came to finding a good photo and video to go in the post.   A photo or some sort of graphic is almost a must-have for a compelling travel post, and embedding a short video of this particular event into my post would also make it more intriguing and attractive to possible visitors.

When I don’t have a photo of my own, I always go to Flickr and look for images with the appropriate Creative Commons alternative copyright license (need more ideas for finding photos? Here’s how to find local photos for your tourism projects.)

Since the museum has a Flickr account for their own pictures and a Flickr Group Pool for others to contribute their personal photos, I figured I’d have an embarrassment of riches for wonderful pics.

No such luck….I struck out in the Group Pool and even though the museum had plenty of nice photos taken at the annual event, I couldn’t use any of them in my blog post because they all had the default Flickr Creative Commons license of “All Rights Reserved.” For this particular travel blog (which is ad-supported and for which I’m paid per post, so I consider it commercial) I needed an image with one of the least-restrictive CC licenses, simply “Attribution.”

That means that when I use the photo in my own content, I give attribution/credit to the original photographer, and I also link the photo in my post back to its original URL page on Flickr.  Confused?  Just look at the Whistler’s Mother spoof photo above in this post. Mouse over it to see the attribution, and click it to go to the source page.

Yes, if I contacted the museum and asked, they might let me use one of their photos, but it was New Year’s Eve and I wanted to post that day. I didn’t have time to wait around playing “Mother May I.”  I’m a blogger and I want it now, and I want it at 2 a.m. if that’s when I’m writing the post.  You can see our obsession with speed as either a total pain in the neck or a totally great opportunity to get the word out, fast.   I vote for Option B, of course.

If you want me or any other wired writer to have great material to highlight your destination, help us out.  Make it easy for us to toot the bloggy horn about your destination, attraction or event.

Give at least some of your Flickr photos the simplest license, “Attribution,” or even “Attribution-Noncommercial-NoDerivs” would work for many blogs. Put a link to your photostream on your Web site or blog, to help us find it. While you’re at it, put a nice selection of available-for-media-use pics under the Media tab on your site. Yeah, ’cause we are media – even though you may never have heard of us, I guarantee you want our coverage and links.

Give us a few decent videos to help show off your goodies, about two to three minutes long, with titles and credits that say who you are and list your URL.  Make sure we can embed them, whether you use YouTube or some other service like Blip.tv, Viddler, Vimeo, etc.  They do not have to be professionally produced, but they do have to be interesting, with decent audio, and easy to embed.

Most bloggers could care less about email blasts (“delete, delete, unsubscribe, delete” describes much of my day) or pretty Flash-based Web site pages that we can’t link to or some giant press packet on a CD.  I know exactly what I want to write about and I do it on my own schedule.

Learn to think like a blogger and provide those nuggets that help us tell your story, because we want the world to know about you.

Feel free to let me know in the comments if I’m off my rocker and missing some obvious impediment, or if you have additional thoughts. Thanks!

Update:  Kudos to the museum! After I asked them on Twitter to switch some of their photos to a less-restrictive license, they did it, so here is the blog post that I updated to include two of their images and here is their whole set from the event.

Although I’m not personally a big fan of press trips/”fam” (familiarization) tours, I will admit that one of the major upsides to the Hawaii Tourism Authority’s So Much More Hawaii blogger tour was the chance to meet some of the extraordinarily creative wired writers, photographers and videographers who were on that particular trip.

Let me introduce you to one of them – Mark Tafoya of Culinary Media Network (@ChefMark on Twitter) – and through some of his videos, explain how your destination can benefit from culinary blogger coverage (either through press trips that include them, or even better, by also finding and supporting your own local foodie bloggers.)

Culinary tourism highlights your local restaurants, farms, cooking schools, bakeries, chefs, etc. as a way of attracting visitors to your destination.  A few places that are significantly developing culinary tourism include Asheville, North Carolina, British Columbia in Canada and Fredericksburg, Texas. The NAFDMA blog, in another example, supports farmer’s markets/agricultural tourism and how that ties into bringing foodie visitors to your town.

Don’t forget the online work of your locals, either, like Massachusett’s Diary of a Locavore in the Cape Cod area, Austin’s Texas Locavore or the Cincinnati Locavore.

Good food writing is very visual, so a blogger who can also shoot mouthwatering photos or video is a major bonus; that’s exactly what Mark Tafoya does with his video blogging (or “vlogging.”)  Not only does a food blogger have a much bigger “content tool bag” than his/her print counterpart (they can do video, photos and audio podcasting in addition to text) but a blogger like Mark also has a strong presence on other social media sites like Twitter, Facebook, Flickr and YouTube.  Their content about your destination simply shows up in more places online than it ever could with a one-off magazine article.

When we were together in Hawaii, I was in awe of Mark’s ability to shoot quick videos and photos (everything from a Kauai coffee plantation to a Big Island abalone farm to a Honolulu fish market) then upload them simultaneously to numerous places online.  His many fans, friends and fellow foodies were constantly interacting with him through his iPhone, which made it even more fun and spread his work even further.

Here are two examples of what a savvy food blogger can do in two very different locations:  Virginia and Hawaii.

The Virginia videos were filmed in Colonial Williamsburg and historic Jamestown; they cover Colonial-era baking and cooking.  They are more polished because they were shot at a slower pace and there was more time to smooth and edit them.

**  Here is the URL directly to the Virginia videos if you are reading this in RSS or can’t see the box below. **

<a href=”http://www.yubby.com/c/7751/” mce_href=”http://www.yubby.com/c/7751/”>You are watching channel CMN Travels: Colonial Virginia</a>

The Hawaii videos were much more of an “on the fly” production.

We were moving from island to island, with only evening hotel time to do any significant video editing or uploading. Mark did lots of “Quick Bites” segments, with basic equipment and sometimes-iffy Internet connections, but the immediacy is part of the charm (you can see my son and I in the “Volcano Lunch” QuickBites segment.)

**  Here is the URL directly to the Hawaii videos if you are reading this in RSS or can’t see the box below. **

<a href=”http://www.yubby.com/c/7736/” mce_href=”http://www.yubby.com/c/7736/”>You are watching channel CMN Travels: Hawaii</a>

Based on Mark’s examples, think about how you might incorporate a culinary travel blogger’s work into your destination marketing efforts. I’d love to hear any of your ideas in the comments below.

The Federal Trade Commission (FTC) has issued clarification on new rules designed to force more complete disclosure of payments, freebies, endorsements and product review procedures on blogs.  Here is the FTC file (a PDF) for download.  The rules take effect on 1 December 2009 and involve fines of up to $11,000 for violators. Yes, of course enforcement seems impossible, but the rules are there.

I think this will have an impact on tourism industry press trips/”fam” (familiarization) tours, which some (like UK blogger Darren Cronian) consider not much more than blogger payola.

From a CNN/Money article on the FTC guidelines:

“The test here is, if the relationship were known between the blogger and the advertiser, would that affect the credibility of the endorsement?” [emphasis mine] FTC assistant director of advertising practices Richard Cleland told CNN. “That question has to be determined on a case by case basis. What we have produced is a general guidance that says in certain cases receiving a free product is not any different than being paid directly for an endorsement.”

Is a free press trip/fam tour – with lodging, meals, attraction entry fees and transportation all provided by a DMO (Destination Marketing Organization) – considered “payment in kind” and does going on such a trip and writing positive words about what you experience there a form of paid endorsement?

My personal belief….you bet it is.

Other writers and bloggers disagree vehemently with me, and they say that they can maintain their objectivity on such trips. That’s great; more power to them as long as they disclose.  The press trip model works well for a lot of interest groups and I don’t see the market for it going away, although I’m certainly not the first writer to feel uncomfortable about it.

I personally have a harder time with the vaunted objectivity goal, because while it’s easy to write superlatives when you have nice experiences, it is much harder to be critical when your experience is lacking.  What ends up happening is that most writers simply don’t write about “the bad stuff,” out of understandable concern and respect for their kind and generous hosts.

The problem is – just like making no decision is, in fact, a decision – it is in those unwritten posts, those criticisms left unsaid, where at least some of the travel truth lies.  I addressed such issues in detail in one of this blog’s most highly-trafficked posts:  Are blogger fam trips a good idea, or are they Jurassic PR?

I’ve been on three press trips myself: to Williamsburg VA, Hutchinson KS and to Hawaii along with my son.  They were well-run tours, I enjoyed myself and I met many marvelous, hard-working tourism professionals. I disclosed my compensation for each trip to the best of my ability, although I probably need to go back and re-check all of my posts (on two different travel blogs) to make sure I was clear, and add a disclaimer if I wasn’t.

Here’s one version of what I put on every post from Hawaii:  Just So You Know Disclaimer:  The Hawaii Tourism Authority through Cilantro Media is paying my way to Hawaii, and also paying most of my expenses while I am there including lodging.  I am contributing to my son’s expenses. The point of the trip is to bring experienced bloggers and communicators to the islands to talk about what we see; my primary focus will be on travel with kids. No one has told me that I cannot post negative information. No one has told me that I must say positive things.  I will be as objective as I can possibly be.

After putting a lot of thought into the topic while writing the “Jurrassic PR” post, here’s where I stand right now on press trips:

“For myself; I am willing to consider going on future blogger fam trips, but I won’t seek them out. I will still produce content (print/online articles, blog posts, photos, videos) from the Virginia, Kansas and Hawaii trips, and I will still clearly disclose when my travel was paid for, but I now plan to redouble my efforts to make enough money through my consulting and freelance work so that I can pay for my travel on my own.”

Want to help me in that self-funding endeavor? Go sign up for my social media expertise, along with Becky McCray‘s, on our Tourism Currents membership site.  :)

I’ve also proposed a blogger ethics panel (Can They Buy Your Voice?) for the South by Southwest Interactive (SXSWi) tech conference in March 2010;  we’ll know soon whether it was approved or not. If it is, I predict a lively discussion, which is perfect. The more open discussion, the better.

Meantime, tourism organizations need to take a hard look at how their press trip hospitality is disclosed by the journalists, writers and bloggers that they invite. The days of “wink, wink, nudge, nudge – don’t ask and don’t tell” may soon be over. I’m not so naive as to think that current arrangements won’t persist; I just want disclosure of those arrangements.

Ironically, this means that bloggers now have more stringent disclosure rules than almost any magazine or newspaper I’ve ever read.

Fine.

Tell me your biases and good deals upfront, and I’ll judge your content worthiness for myself. I’d rather see honest blog posts than pretty magazine words and pictures that came from tourism board hospitality, but no one will confess to it.