Here is CouchSurfingOri, a traveler on Twitter, asking for information about a local coffee shop:
And here is what he decides to do when the right folks who could give him an answer don’t happen to see his tweet, or see it but don’t have the information needed:
He goes to the community review site Yelp to find answers from other travelers.
Do your CVB, DMO and Chamber of Commerce members know about Yelp, or are they “too busy” for such things? Naturally, we can’t be everywhere all the time, but we need to be in the important places.
If your visitors are looking for information on sites like Yelp and TripAdvisor, it does your members no favors to ignore that and hope it will go away.
Hmmm, I sense another section being added to our Tourism Currents lessons about online presence….