Comments on: How to respond to a negative blog review http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-respond-to-a-negative-blog-review Understanding tourism, travel and the social Web Fri, 30 Jul 2010 21:24:40 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Biresh Vrajlal http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-3153 Biresh Vrajlal Tue, 20 Apr 2010 12:04:17 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-3153 Hi Sheila, Interesting post. I do agree with you, a PR should and must respond/comment on any blog post concerning their brand, be it negative or positive. I do my best to do so in my capacity, Google Alerts can only go so far sometimes but constant monitoring is necessary. Look forward to more posts :-) Thanks & regards, Biresh Hi Sheila,

Interesting post. I do agree with you, a PR should and must respond/comment on any blog post concerning their brand, be it negative or positive. I do my best to do so in my capacity, Google Alerts can only go so far sometimes but constant monitoring is necessary. Look forward to more posts :-)

Thanks & regards,
Biresh

]]> By: Todd Jordan http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-12 Todd Jordan Wed, 20 May 2009 01:06:03 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-12 I'd love to get some negative comments, just to get some. Ha. Hey Robyn, Nancy, Dominique, pen4hire! Honestly, I appreciate the advice here. I get lots of negative feedback on my other channels. It's good to have a thought out ahead attitude. Thanks, Todd I’d love to get some negative comments, just to get some. Ha.

Hey Robyn, Nancy, Dominique, pen4hire!

Honestly, I appreciate the advice here. I get lots of negative feedback on my other channels. It’s good to have a thought out ahead attitude.

Thanks,
Todd

]]> By: Dan Mosqueda http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-11 Dan Mosqueda Wed, 20 May 2009 00:56:50 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-11 Sheila, I just like reading things you write :-) Sheila,

I just like reading things you write :-)

]]> By: Robyns Online World http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-10 Robyns Online World Wed, 20 May 2009 00:38:23 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-10 I have had a few negative reviews on my blog and actually have had the companies contact me to try to make it better or at least ask for more specifics. Not all reply, but some do. I have had a few negative reviews on my blog and actually have had the companies contact me to try to make it better or at least ask for more specifics. Not all reply, but some do.

]]> By: Nancy D. Brown http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-9 Nancy D. Brown Thu, 30 Apr 2009 19:30:44 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-9 Hi Sheila, I took the time to fill out the on-line survey that the hotel sent out after my stay noting my negative experience. When they didn't bother to respond, I posted a very negative review of Circus Circus on a lodging site where I write. Still no response. Amazing. Here's the Budget Lodging Gone Bad, Circus Circus review, http://lodging.uptake.com/blog/budget-lodging-gone-bad-circus-circus-las-vegas-nv.html Hi Sheila,
I took the time to fill out the on-line survey that the hotel sent out after my stay noting my negative experience. When they didn’t bother to respond, I posted a very negative review of Circus Circus on a lodging site where I write. Still no response. Amazing.

Here’s the Budget Lodging Gone Bad, Circus Circus review,
http://lodging.uptake.com/blog/budget-lodging-gone-bad-circus-circus-las-vegas-nv.html

]]> By: Sheila Scarborough http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-8 Sheila Scarborough Wed, 29 Apr 2009 20:27:57 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-8 @Vera - Well, thanks, but it's so much easier to get another blog going after you already have others up and running. :) @Dominique - Thanks, Dominique, those are great examples of why interaction on any blog post, positive OR negative, just makes good business communications sense. @Vera – Well, thanks, but it’s so much easier to get another blog going after you already have others up and running. :)

@Dominique – Thanks, Dominique, those are great examples of why interaction on any blog post, positive OR negative, just makes good business communications sense.

]]> By: Dominique http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-7 Dominique Wed, 29 Apr 2009 19:56:22 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-7 I once did a story about the Detroit Symphony Orchestra on Midwest Guest. I mentioned a special discount and other DSO initiatives to expand their audience by attracting some younger concert goers. One of my readers, a college student, commented that she'd love to go to the symphony and that the discount sounded interesting. Then a PR person from the DSO showed up to comment, thanking me for the story and encouraging my young commenter to attend a special kick-off event for the discount program. So, someone at the DSO "gets" it. My post about a big University of Michigan Art Museum event ended up with a nice mention in a listing of press coverage sent out to museum supporters by the museum director (I found it by following a link when I was checking to see where some of my traffic came in from that particular day). Again, someone at the UMMA apparently monitors Web mentions as you suggest. Both of my posts were positive stories, but I think it is also a good idea for PR folks to acknowledge positive press and even interact with bloggers and their readers to answer questions and amplify information from the original post. I once did a story about the Detroit Symphony Orchestra on Midwest Guest.
I mentioned a special discount and other DSO initiatives to expand their audience by attracting some younger concert goers. One of my readers, a college student, commented that she’d love to go to the symphony and that the discount sounded interesting. Then a PR person from the DSO showed up to comment, thanking me for the story and encouraging my young commenter to attend a special kick-off event for the discount program. So, someone at the DSO “gets” it.

My post about a big University of Michigan Art Museum event ended up with a nice mention in a listing of press coverage sent out to museum supporters by the museum director (I found it by following a link when I was checking to see where some of my traffic came in from that particular day). Again, someone at the UMMA apparently monitors Web mentions as you suggest.

Both of my posts were positive stories, but I think it is also a good idea for PR folks to acknowledge positive press and even interact with bloggers and their readers to answer questions and amplify information from the original post.

]]> By: pen4hire http://www.sheilasguide.com/2009/04/29/how-to-respond-to-a-negative-blog-review/comment-page-1/#comment-6 pen4hire Wed, 29 Apr 2009 19:25:06 +0000 http://nofearwebguide.wordpress.com/?p=44#comment-6 Hi Sheila. I think you are going to get more first day views than I got in my first week at A Traveler's Library. (48) Lovely ideas here, and I like, the calm, cool, theme, too. Best wishes, Vera Hi Sheila. I think you are going to get more first day views than I got in my first week at A Traveler’s Library. (48) Lovely ideas here, and I like, the calm, cool, theme, too. Best wishes,

Vera

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